Quality Director - Providence - Gilbane Building

Description

Overview

Quality Director is responsible for leading and managing the quality assurance strategy across all field operations for Gilbane Building Company. This role ensures that construction practices meet or exceed industry standards, client expectations, and regulatory requirements. The ideal candidate will be a strategic leader with deep expertise in field quality, construction methodologies, and continuous improvement.

Responsibilities

• Develop and implement a comprehensive field quality management system across all projects.
• Establish and monitor key performance indicators (KPIs) to evaluate and enhance field quality.
• Provide technical reviews, lead root cause analysis and drive corrective action for field-related quality issues.
• Conduct regular site visits to assess quality practices and ensure compliance with specifications, codes, and safety standards.
• Collaborate with project managers, superintendents, and trade contractors to enforce quality protocols.
• Operationalize the quality program to ensure consistent implementation company-wide.
• Provide centralized corporate oversight and direction for all site‑based quality programs.
• Design and deliver training programs for field personnel on quality standards, inspection techniques, and continuous improvement; incorporate company's operational procedures and software tools into the existing quality program.
• Establish a network of subject‑matter experts (SMEs) to reinforce the quality program across critical technical disciplines including building facade, roofing systems, fire protection, water mitigation systems, etc.
• Build and maintain partnerships with suppliers and vendors to deliver technical support, optimize design solutions, conduct training, and contribute expert insights.
• Develop and administer standardized procedures for conducting quality inspections.
• Identify and coordinate quality activities with safe practices.
• Establish and enforce quality control standards to ensure construction projects meet or exceed industry standards and client expectations.
• Assess quality‑related risks and hazards in construction projects and devise mitigation strategies to reduce potential impacts; collaborate with insurance and legal teams to evaluate contractual, legal, and additional risk mitigation tools to bolster enterprise risk strategies and protections.
• Foster a culture of continuous learning, innovation, accountability and excellence throughout the organization, driving employee engagement.
• Provide leadership, guidance, and mentorship to field employees to promote professional growth.
• Foster a positive and inclusive work environment to motivate and engage team members.

Key Competencies

• Build High Performing Teams – Attract, select, develop, recognize, and retain talented individuals. Utilize motivation and discipline to maximize performance and impact on the organization.
• Drive Team Accountability – Determine priorities and delegate work; monitor and communicate progress. Establish measures to assess the impact, quality and timeliness of results; praise success and learn from mistakes.
• Coach and Develop Others – Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Plan for and support development of individual skills and abilities.
• Leverage Business Insights – Understand and act on industry trends, local market and economic conditions and our business model to make decisions and create competitive advantage.
• Deploy a Strategic Mindset – Take a broad, global perspective when considering proactive solutions to long‑term opportunities and risks that might develop in the future.
• Display Emotional Intelligence – Demonstrate the capacity to recognize feelings and patterns of behavior and those of others. Manage emotions effectively in ourselves and our relationships.

Qualifications

Experience / Education

• Bachelor's degree in business administration, construction management, engineering or related field.
• 15+ years in the construction industry or related field, with a focus on field operations and expertise in building envelope systems.
• Or equivalent combination of education and experience.
• Certifications such as ASQ CQE, Lean Six Sigma, or similar are highly desirable.

Knowledge, Skills & Abilities

• Proven experience in a senior leadership role in the construction industry.
• Strong strategic planning and problem‑solving skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to build and maintain positive relationships.
• In‑depth knowledge of quality standards and industry best practices.
• Knowledge of relevant laws, regulations, and compliance standards.
• Knowledge in building envelope systems and water infiltration mitigation strategies.

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team. The pay range is $137, $205,000.00 plus benefits and retirement program. Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit‑sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre‑employment substance abuse test.

Gilbane is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third‑party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.