Service Technician - Peoria, United States - Loram
Description
Job ID:
Job Category:
Operations
Location:
Peoria, IL
Job Title:
Service Technician
FLSA Status:
Non-Exempt
Department:
Friction Management
Reports to:
Regional Superintendent
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region.
ESSENTIAL JOB FUNCTIONS:
Customer Focus
- Build customer and supplier relations for improved products and services.
- Work with Sales Department to ensure customer expectations are met.
Functional/Technical Skills
- Service top of rail and gauge face lubricator units to specified guidelines.
- Perform lubrication service program for railroad customers.
- Uses logic and methods to solve problems to find effective solutions.
- Understand and adhere to general railroad and Loram operating rules.
Managing and Measuring Work
- Manage inventory held on maintenance vehicle through company processes.
- Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
- Able to work independently.
Written Communication
- Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
BEHAVIORAL COMPETENCIES:
- Communication
- Building Customer Loyalty
- Decision Making
- Customer Focus
- Planning and Organizing
- Work Standards
REQUIRED QUALIFICATIONS:
Education:
Associate degree in Electrical or Mechanical
Experience:1+ years of Field service experience with customer facing role
Licenses/Certifications:
Maintain railroad safety training and certifications
-
Or equivalent combination of education and experience
PREFERRED QUALIFICATIONS:
Experience:2+ years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.
- 100% travel, using any method of transportation. Adequate transportation to and from
- Ability to lift and/or move up to 50 pounds.
- Excellent communication skills used within any social context.
- Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
- Can see up close, distances, colors and has use of peripheral vision and depth perception.
- Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.
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