Concierge Manager - Washington, United States - Capitol Concierge
Description
Essential Functions:
(Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.)
- Oversee team of multiple concierges whether fulltime, parttime, temporary or oncall.
- Coach, Mentor to ensure that all team members are providing excellent customer service and are effectively and efficiently responding to request from clients, tenants, residents and or property management.
- Assist concierges with the resolution of property issues and ensure that a full understanding of the situation is known.
- Along with concierge team, act in a concierge capacity to assist residents, tenants, property management and clients with daily tasks including, but not limited to, logging in packages, mail, accurately completing daily shift memo notes, notifying property management according to PM criteria. Ensure timely clock in/out of each concierge. Create monthly calendar and staff meetings. Ensure desk and back area clean. Schedule one on one's with team members when needed. Respond to PM requests. Communicate to team changes in practice and/or policy.
- Ensure concierge training is complete and uptodate for current team members as well as onboarding new team members and providing them with the resources they need to excel at their role.
Required Skills and Abilities:
- Must easily be able to interact and engage with elite residents, tenants, clients, and guests that desire immediate support and our ability to anticipate their daily needs.
- Strong computer literacy and multitasking abilities.
- Attention to detail, reliability, thoroughness, and the "Consider It Done" attitude that represents Capitol Concierge Inc.
- Possess a strong sense of urgency, pride and ownership for individual growth and team success.
- Professional and polished appearance and demeanor required.
- Exclude a passion for delivering high quality personalized support and have excellent research skills.
- Possess a strong knowledge of local community including modes of transportation, dining, lodging, events, and attractions is required.
Preferred Education and Background Requirements:
- Bachelor's Degree in Hospitality & Tourism, Business Management, or related discipline and/or equivalent work experience.
- 3+ year' managerial experience in retail, hospitality or restaurant environment.
- Advanced proficiency with Microsoft Office, PC and Mac OS.
- Knowledge of BuildingLink, KeyTrack or other building software preferred.
- Knowledge of multiple languages is a plus.
Our Values
Integrity:
_Honest with strong moral principles_.
Loyalty:
_Committed to others, the team, and the company_.
Passion to serve others, joyfully:
_Serving and respecting others with a joyful attitude_.
Accountability:
_Accepts responsibility for one's own actions, responses, and performance_.
Transparency:
_Open and clear communication_.
100%, 100% of the time:
_Dedicated to going above and beyond. _
Are your personal values aligned with our company values?
- Do you do what is right, because it's the right thing to do, even when no one is there?
- Do you have a sense of, and display, ownership for the company?
- Do you gladly serve others and treat them with respect regardless of who they are or how you feel?
- Do you take responsibility for your actions/performance and seek ways to improve?
- Are you trustworthy?
- Do you say what you say you're going to do when you say you're going to do it?
Work Environment:
Residential building environment
Physical Demands:
Sitting, standing, walking, computer use. Ability to lift up to 15 pounds.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
