Relief Shelter Manager - Gastonia, United States - Gaston County, NC

Description

Hope United Survivor Network is a community collaborative working in one location to provide survivors of domestic violence, human trafficking, sexual assault, elder abuse and childhood sexual trauma a safe and secure place to receive the help they need.

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Oversees and manages operator scheduling, training and compliance with shelter protocols. Ensures coverage on all shifts including after-hours, weekends and holidays. Participates in the after-hours on-call rotation. Completes grocery and essential supplies shopping weekly or as needed. Assists Shelter Program Manager with grant tracking and compliance.
• Oversees and manages the Shelter residence operation. This includes daily inspection of Shelter, ensuring proper cleanliness of common areas, cleaning rooms, reinforcing house rules, overseeing daily chores assigned to residents, restocking essential items, and completing documentation.
• Oversees a safe, non-judgmental and empowering environment for victims of domestic violence utilizing the crisis line and residential shelter services by exhibiting sensitivity and concern while interacting with survivors. Provides safety planning and referrals as needed. Determines eligibility, documents all crisis calls thoroughly, and documenting any incidents.
• Provides daily direct services to shelter residents including intake of new residents, discharge of exiting residents, conflict resolution, and assistance with daily living tasks. Direct services of the shelter to include preparing meals, accepting donations, and security monitoring.
• Performs routine administrative and maintenance tasks daily, weekly and monthly. Attends training and team meetings as requested.