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    Customer Service Rep(06935) - Carrollton, United States - Domino's Pizza LLC

    Domino's Pizza LLC
    Domino's Pizza LLC Carrollton, United States

    1 day ago

    Domino's Pizza LLC background
    Description
    Company XYZ Overview

    Position Overview
    ABOUT THIS ROLE
    Looking for individuals who excel in a dynamic environment. Our main objective is to efficiently deliver every order while ensuring safety measures. We aim to expand our team with dedicated members who can thrive under pressure. A competitive spirit is essential. We seek customer service representatives with exceptional interpersonal skills and a passion for serving others.
    Our schedule is flexible, accommodating those looking for part-time or full-time positions. Both day and evening shifts are available.

    DEVELOPMENT OPPORTUNITIES

    Many team members have grown within our organization, from delivery drivers or service representatives to successful franchise owners. Our stores provide a wide range of career advancement possibilities, from management roles to executive positions or franchise ownership.

    INCLUSION

    Our mission is to embrace and leverage the unique abilities of every individual. We strive to create an environment where team members can unleash their full potential through their diverse contributions.

    MISSION STATEMENT

    We are proud of our team, and our team is proud of Domino's Pizza. Being the leading pizza delivery company worldwide and in every community requires a dedicated team effort. At Domino's Pizza, our people are our top priority.

    REQUIREMENTS

    Minimum age requirement of 16
    General responsibilities for all team members
    • Operating equipment
    • Managing ingredient stock
    • Preparing products
    • Handling customer orders
    • Completing necessary paperwork
    • Daily equipment and facility maintenance
    • Ensuring equipment functionality
    TRAINING
    • On-the-job orientation and training
    • Instruction covers:
      • Order processing
      • Packing orders
      • Pizza-making techniques
    COMMUNICATION SKILLS

    Ability to understand and provide clear written instructions. Strong verbal communication skills to assist customers and colleagues with orders, whether in person or over the phone.

    KEY ABILITIES
    • Swift and accurate calculation skills (calculator can be used)
    • Proficiency in handling transactions and providing correct change
    • Effective verbal, written, and telephone communication for order processing
    • Coordination between eyes and hands for quick and precise movements
    • Competence in using a computer keyboard or touch screen for order entry
    Qualifications

    Additional Information
    WORK ENVIRONMENT

    Exposure to:
    • Various weather conditions when handling outside tasks
    • Store temperatures ranging from 32 to over 90 degrees Fahrenheit
    • Temperature variations within the work area and outside
    • Odors from food and cornmeal dust
    • Limited space in certain areas, like the walk-in cooler
    • High temperatures from ovens and cooking tools
    • Hazardous equipment and sharp objects
    SENSE PERCEPTION
    • Listening and speaking on the phone
    • Near and mid-range vision for most tasks
    • Depth perception
    • Differentiating between hot and cold surfaces
    PERSONAL TRAITS
    • Ability to lead tasks
    • Perform repetitive duties
    • Collaborate with team members
    • Work effectively under pressure
    • Maintain high quality standards
    • Demonstrate problem-solving skills
    • Analyze information and make decisions
    • Interact positively with customers
    PHYSICAL REQUIREMENTS
    • Standing
      • Most tasks performed while standing
      • Working surfaces typically at a height of 36 to 48 inches
    • Walking/Jogging/Running
      • Short distances or durations
    • Sitting
      • Paperwork completed at a desk or table
    • Lifting
      • Unloading deliveries using a hand truck
      • Handling loads of up to 50 pounds, dimensions up to 3' x 1.5'
      • Stacking items on shelves up to 72" high
    • Carrying
      • Carrying heavy items to storage shelves
      • Transporting trays of pizza dough, weighing around 12 pounds per tray
    • Pushing
      • Moving trays placed on dollies
      • Push force required, up to 7.5 pounds
    • Climbing
      • Occasional stairs navigation or ladder climbing for tasks like sign changes or maintenance
    • Stooping/Bending
      • Bending at waist level during pizza preparation
      • Task duration is short but continuous throughout the day
      • Bending also necessary at the front counter and when restocking
    • Crouching/Squatting
      • Occasional crouching for shelf restocking or cleaning low areas
    • Reaching
      • Continuous reaching movements in various directions
      • High-reaching tasks occasionally required, such as adjusting oven controls or fetching items from shelves
      • Lower-reaching activities, like scooping cornmeal or washing dishes
      • Forward reaching for ingredient retrieval, surface cleaning, or answering calls
    • Manual Tasks
      • Strong eye-hand coordination needed for daily operations
      • Frequent manual activities, including shaping dough and using tools
      • Handling equipment like pizza peels and cutters
      • Pinching motions during cardboard box assembly
      • Handling cans, phones, tools, and devices
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