Executive Director - Darien, United States - Maplewood at Darien LLC
Description
Job Title:
Executive Director
Location:
Darien, CT
Employment Type:
Full Time
Department:
Administration
About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr.
Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents.
We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day.
If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise.
Join us and help shape the future of senior livingOverview:
The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high quality service to the residents and their families.
The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.Key Responsibilities:
Management/Financial
- Supervises Department Heads in all community departments in the assigned communities
- Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
- Maintains monthly financial reports and provides explanation for variances
- Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
- Ensures account receivables are collected on a timely basis
- Optimizes all opportunities to generate revenue, and ancillary revenue
- Maintain and increase occupancy in accordance with budget.
- Actively promotes staff participation and involvement in the daytoday operation and decision making. Promotes team building through participation and/or leadership at regular staff meetings. Provides ongoing support, direction, supervision and feedback regarding job performance of all staff
- Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families
- Assures high quality services needed and desired by residents
- Ensures resident's rights are protected
- Ensures staff, residents and families are educated about resident rights
- Works with Sales and Resident Services Departments in coordination of movein process to ensure leases and resident service plans are coordinated and properly carried out
- Responds to family, resident and associate requests in a timely manner
- Acts as liaison between management, residents and families
- Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)
- Ensure use of YARDI within community is timely and accurate
- Ensures that the building shows a positive first impression
- Works with all Directors to resolve any community presentation issues
- Maintains or grows occupancy to maximum levels
- Meets monthly budget targets, with any variances to be discussed with the Vice President of Operations
- Works collaboratively with department heads to emphasize the team's role in sales and participation in the community Marketing Action Plan and Sales Action Plan
- Represents Maplewood Senior Living and it's communities in public settings
- Works within local community promoting Maplewood Community
- Ability to generate leads and close sales
Education/Experience/Licensure/Certification:
- Bachelor's degree or equivalent in experience in human services management, housing management, or nursing home management
- Excellent customer service and public relations skills
- Experience working with seniors
- Experience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferred
- Proven record of identifying and developing professional referral sources
Why You'll Love Working With Us:
- Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
- HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
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