IT Field Technician D2 - Palmdale, United States - Vallarta Supermarkets

Vallarta Supermarkets
Vallarta Supermarkets
Verified Company
Palmdale, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

IT Field Tech

Classification:
Non-Exempt

Reports to:
IT Customer Service &Operation Manager

Pay Range :
$25.00-$32.00

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

JOB DESCRIPTION

Position Summary:

The goal is to create value for our customer that will help preserve Vallarta Supermarkets core values.


ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES:

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
- .Manage all on site installation, repair and maintenance

  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner
  • Follow all company's filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Basic network troubleshooting
  • Able to use different network tools and software to diagnose issues
  • Basic understanding of PBX/VOIP systems
  • Basic virtual server troubleshooting
  • Scale calibration

Knowledge and Skills

  • Decides to either set the time to service the site or to call the help desk and walk them through the problem.
  • Must meet service level agreement of the customer.
  • Ability to troubleshoot, test, repair and service technical equipment
  • Always practices proper communication with the customer.
  • Coordinates any issues or communications with the correct functionary or help desk.
  • Once the tech is onsite and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.
  • Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.
  • Must be able to work flexible hours based on call volume in the area.
  • Scale certification (We paid for certification)
  • A+ certification preferred

Required Education and Experience

  • 13 years of relevant work experience

Position Type/Expected Hours of Work
This is a non-exempt level position, must be able to work weekends as needed.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity.

We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.

Vallarta Supermarkets participates in the E-verify program.


Pay:
$ $32.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Weekends as needed

Ability to Relocate:

  • Palmdale, CA 93550: Relocate before starting work (required)

Work Location:
In person
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