Csr - Customer Service Representative - Anaheim, United States - Nuve Controls LLC
Nuve Controls LLC
Anaheim, United States
Verified Company
4 days ago
Description
About us
We are professional, agile, innovative and our goal is to provide the best experience for our customers while still maintaining a happy and fun work enviroment.
Our work environment includes:
- Relaxed atmosphere
- Safe work environment
- Casual work attire
Job Summary:
Responsibilities:
- Assist customers with product information, pricing, and availability
- Process orders and returns efficiently
- Upsell products and services to increase revenue
- Conduct outbound calls to follow up on customer inquiries and resolve issues
- Maintain accurate customer records and update information in the database
- Analyze customer feedback to improve service quality
- Perform data entry tasks accurately and in a timely manner
- Knowing our product to explain to customers
- Ensure customer satisfaction
- Maintainign a positive, empathetic, and professional attitude towards custmers at all times
Experience/ Qualifications
- Previous experience in customer service (2 years)
- Ability to communicate effectively in English; Spanish is a plus
- Proficient in phone etiquette and handling customer inquiries professionally
- Strong multitasking skills with the ability to prioritize tasks effectively
- Experience with analyzing customer data and feedback for continuous improvement
- Must be able to work saturdays when needed
- Must be willing to sit for long periods of time
- Basic computer proficiency
- High school Diploma or GED preffered
Pay:
$ $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Inperson
- Office
Ability to Commute:
- Anaheim, CA preferred)
Work Location:
In person
