Service Administrator - Ashburn, United States - CPG Beyond, Inc.

CPG Beyond, Inc.

Verified Company

Ashburn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

TITLE:
SERVICE ADMINISTRATOR

LOCATION:
Ashburn, VA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Accept in bound service calls and connect the appropriate team member with the request
Complete scheduling and rescheduling as needed for all services ensuring that the system schedule is updated accurately daily
Manage all equipment warranty claims associated with new construction completion
Assist program management and service coordination teams as assigned
Maintain combined service line scheduling report, ensuring all new projects/PMs are listed
Manage all documentation associated with our customer portal, ensuring that all information remains up to date.
Provide clear and timely communication to our customers at all times
Provide clear and timely communication to our internal team at all times
Follow up with service coordinators on all outstanding service requests ensuring that all services are completed
Follow up with the project management team to ensure that all technician follow up items listed on the service reports are proposed and submitted to the customer for approval
Escalate all issues and concerns as identified to ensure timely response and resolution to our customers
Scan, categorize and save all applicable documentation into their appropriate locations in the system for future reference
Manage all areas of responsibility from end to end ensuring all areas are completed
Follow all internal operational processes as instructed
Complete other operational duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At least 2 years of operations experience required
Must possess exceptional customer service skills
Must possess exceptional multitasking skills
Must possess exceptional time management skills
Must have exceptional communication skills
Must have problem solving skills
Must be able to work independently
Must be able to work in a collaborative environment
Must maintain a professional demeanor at all times

Preferred:

At least 2 years of service scheduling, reporting and operations experience
Experience working with data center environments

Physical Demands:

_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and move up to 20 pounds.
The above job description is not intended to be an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits to Joining Our Team

CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
Health Benefits (Medical, Dental & Vision Insurance)
Flexible Spending Account Options
401K Plan
Employer paid Life & Disability Insurance
Paid Time Off
Employee Referral Program
Employee Assistance Program (EAP)
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status_

- #LI-TG1_