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Portsmouth

    Customer Service Specialist - Portsmouth, United States - First Citizens

    First Citizens
    First Citizens Portsmouth, United States

    1 week ago

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    Description

    **Customer Service Specialist**

    CAROUSEL_PARAGRAPH

    11034

    155 Commerce Way

    Portsmouth, New Hampshire

    CIT-OPERATIONS

    Monday - Friday

    Meghan Hicking

    Internal/External

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    **Overview**

    Responsibilities for the Customer Service Specialist at Small Business Solutions include interacting with customers (internal and external) via phone to answer equipment lease and loan questions.

    **Responsibilities**

    Handling Inbound Customer Service Calls approximately 75+ calls per day

    Processing customer requests to include, but are not limited to, password resets, account summaries, buyout requests, payment summaries and updated customer information.

    Providing a Remarkable Customer Experience for both internal and external Customers.

    Interact with two main software programs, Salesforce and Pega to complete requests for customers

    Special Projects as assigned by Management.

    **Qualifications**

    Excellent interpersonal communication and teamwork skills

    Ability to communicate effectively via phone and email

    Strong organizational skills, including attention to detail

    Ability to thrive in a fast-paced environment

    A positive attitude and ability to multi-task

    Computer/Tech Savvy, ability to pick things up quickly

    Knowledge or exposure with Salesforce, Pega, and/or InfoLease

    Prior customer service or sales experience preferred

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