Manager of Operations and Offsite Liaison - Iowa City, Iowa, United States

The University of Iowa Health Care Department of Safety and Security is seeking a Manager of Operations and Offsite Liaison to provide strategic and operational leadership for UI Health Care's Safety and Security programs. This position assists in planning, developing, implementi ...

Job description

The University of Iowa Health Care Department of Safety and Security is seeking a Manager of Operations and Offsite Liaison to provide strategic and operational leadership for UI Health Care's Safety and Security programs. This position assists in planning, developing, implementing, and evaluating department and hospital‑wide initiatives to ensure a safe and secure environment for patients, visitors, staff, and all individuals present within UI Health Care. In addition to supporting UI Health Care, this position provides comprehensive safety and security oversight, coordination, and consultation for UI Health Care Offsite locations. The  Manager of Operations serves as a departmental leader, collaborates with operational partners, supports emergency response efforts, and advances continuous improvement, regulatory compliance, and staff excellence across all UI Health Care facilities.

Position Responsibilities

Administration and Operational Management

• Assist the Director in the overall management of departmental operations..

• Promote efficient departmental communication and coordination across all areas and shifts.

• Lead and support process improvement activities through analysis of data, trends, and regulatory requirements to enhance patient, visitor, and staff safety.

• Collaborate with departmental leaders, Guest Services, and senior UI Health Care administration to identify opportunities for standardization, service enhancement, and workflow optimization.

• Assist in the development, implementation, and evaluation of departmental policies, procedures, and operational practices.

• Participate in planning and executing long-range program objectives that elevate hospital-wide safety and security performance.

• Support the Safety and Security team in emergency and incident response activities.

• Assist in collecting, organizing, and presenting documentation required for regulatory standards, surveys, and audits.

• Represent the department on work groups, task forces, and committees related to hospital wide safety, security, and operations.

Committee representation

• Represent Safety and Security on hospital, safety, law enforcement, threat‑assessment, and athletics committees to support coordinated security planning and decision‑making.

Strategic Initiatives

• Assist in the preparation of the department's annual report and other strategic planning documents.

• Promote teamwork, service excellence, and continuous improvement within the department and across UI Health Care.

• Conduct data analysis, trend review, and regulatory interpretation to guide program enhancements and strategic decision‑making.

• Support the implementation and optimization of security technologies, systems, and programs.

Human Resources Management

• Provide functional and administrative supervision to a wide range of staff with a focus on fostering engagement, recognition, and professional growth.

• Participate in hiring processes, candidate selection, onboarding, and performance management in collaboration with departmental leadership and HR partners.

• Ensure staff adherence to UI and departmental policies and promote a culture of safety, accountability, and service excellence.

• Support development and monitoring of departmental budgets, staffing plans, and resource allocations.

Occupational and Environmental Safety

• Assist in developing, implementing, and maintaining safety management systems that support workplace assessments, hazard reporting, documentation, and communication.

• Support the Director and Occupational Safety Manager in ensuring safety training meets regulatory standards.

• Participate in hospital-wide oversight of occupational safety programs, regulatory compliance, hazard control, and interpretation of applicable codes and standards.

• Review external inspection findings and support departmental compliance with safety and ergonomic standards.

Support for Off‑Site Clinics and Properties

• Collaborate with off‑site UI Health Care facilities and UICC leadership on construction-related security planning and implementation.

• Partner with UICC leadership in managing behavioral safety concerns, including support for Workplace Safety processes and Best Practice Alerts.

• Coordinate scheduling and oversight of alarm testing (mobile, stationary, and lockdown systems).

• Coordinate training for Run Hide Fight and maintain staff readiness for emergency response.

• Conduct and monitor Security Risk Assessments, ensuring ongoing follow‑up and accountability for recommended improvements.

• Oversee Key watcher programming, key control processes, and compliance with Internal Audit requirements.

Project Management

• Coordinate Safety and Security projects in collaboration with internal stakeholders and external partners.

• Establish timelines, monitor progress, track budgets, and ensure successful completion of departmental initiatives.

• Work with technical security vendors to support installation, configuration, and maintenance of security systems, including access control and digital video technologies.

Committee representation

• Represent the Department of Safety and Security on institutional committees related to hospital operations, construction, safety, law enforcement coordination, threat assessment, athletics, and other assigned areas.

Percent of Time: 100%

Location: Main Campus

Pay Grade: 5A

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here

Qualification Requirements:

Bachelor's degree in criminal justice, security administration, or related field required or a relevant combination of experience and education in a leadership role.

• A working understanding of Safety Standards that revolves around a hospital enterprise consists of various hospitals and off-site locations.

• 3 years of relative leadership experience

• Reasonable experience (1-3 years) in process improvement

• 1-3 years of experience in public speaking and/or training development and delivery 

• Excellent verbal and written communication skills

• Ability to promote a welcoming work environment for all

Desired Qualifications:

• Master's degree in a related field

• Experience in workplace safety/security

• A safety/security professional certification

• Experience with Behavioral Health departments

• Experienced in JC and OSHA surveys.

• Law enforcement experience

• Knowledge in access control, video surveillance, operations centers, and incident management

• International Association for Healthcare Security and Safety Supervisor certification

• Possession of any National Incident Management System (NIMS) certificates, such as IS-100, IS-200, IS-700a, or IS-800. B.

Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar days.
 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.
With additional questions please reach out to ashley-

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