Complex Hotel Manager - San Jose, United States - Hilton

Hilton

Verified Company

San Jose, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Complex Hotel Manager - DoubleTree by Hilton San Jose and Juniper Hotel Cupertino

Step into a dynamic leadership role as the Complex Hotel Manager, overseeing the vibrant operations of two distinguished properties nestled in the heart of

Silicon Valley:
, immerse yourself in a world of contemporary comfort and sophistication, where modern amenities blend seamlessly with warm hospitality. Meanwhile, the offers a unique boutique experience, characterized by its distinctive design and personalized service.

Here are some key statistics about each property:

DoubleTree by Hilton San Jose:

505 rooms and suites
Over 48,000 square feet of versatile event space
Conveniently located near San Jose International Airport and downtown attractions
Renowned for its modern amenities and exceptional guest service

Juniper Hotel Cupertino:

224 stylishly designed rooms:
Intimate boutique experience with personalized service
Located in the heart of Cupertino, minutes away from major tech companies
Offers unique dining options and upscale amenities for discerning travelers

As the driving force behind these establishments, you will spearhead a team dedicated to delivering unparalleled guest experiences and achieving financial excellence.

Join us in fostering a culture of innovation, hospitality, and community engagement at these premier destinations

What will I be doing?

The Complex Hotel Manager will assume responsibility for overseeing the daily operations of both the DoubleTree by Hilton San Jose and Juniper Hotel Cupertino properties.

In this pivotal role, you will offer visionary leadership to uphold our commitment to exceptional guest service and sustainable financial success.

Your duties will encompass the efficient management of hotel operations, aiming to not only meet but surpass financial objectives and guest satisfaction benchmarks.

Moreover, you'll foster a culture of heightened employee engagement and active community participation, ensuring a holistic approach to hotel management that resonates positively both internally and externally.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with the General Manager to actively manage all property issues.
Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
Development of meaningful, achievable hotel budgets and other short

- and long-term hotel strategic goals.

Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority.
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
Respond to audits that are completed by the company to ensure continual improvement is achieved.
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
Comply and exceed hotel and company Service Standards
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
Encourage communication and collaboration across and between departments.
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
Maintain and grow relationships with other area hotels and community leaders.
Promote positivity and passion for hospitality through the hotel.

What are we looking for?

Basic Qualifications:

Union Experience Required
Experience managing a property with revenue of $20M or greater and 300+ rooms
2+ years of Hotel Manager, AGM or Director/Leadership role or equivalent experience at a full service property
2+ years of operations background
Success in building strong service cultures, increasing team member engagement and guest loyalty
Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results

Preferred Qualifications:

Experience managing CapEx Projects and renovation projects
Hilton brand expertise

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values: