Collections Specialist - Gilbert, United States - Metro Fire Equipment, Inc.

Description

What to Expect
Metro Fire Equipment Inc. has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation.

We now specialize in _sprinkler system testing, repair and installation_, _kitchen and restaurant systems_, _fire alarm design, installation and service_, _backflow prevention devices_, _full service alarm monitoring_, _fire pump repair and installation_, and _underground hydrant repairs and installation_, among the _many services we offer_.

What You'll Do

• Provide customer service regarding collections issues, processing of customer refunds, processing and reviewing adjustments, and resolving customer discrepancies
• Collect customer payments in accordance with payment due dates
• Develop effective repayment plans
• Followup with customers on overdue accounts
• Process payments and refunds
• Respond to client account queries in a timely and professional manner
• Document all interactions with customers in the financial system
• Crosstrain to cover other billing duties and positions within accounting department
• Attend all staff meetings
• Perform other related duties as assigned or required

What You'll Bring (requirements)

• High School Diploma/ GED
• 2+ years prior, relevant work experience
• Ability to work Monday
• Friday, between the hours of 7:00 AM 5:00 PM

How You Will Be Successful

• Knowledge of billing and collections procedures
• Excellent communication and interpersonal skills
• High precision/ detail oriented
• Meticulous, focused, and analytical
• Able to prioritize and manage multiple responsibilities simultaneously
• Comfortable dealing with numbers and the processing of financial information
• Trustworthy and reliable
• Commitment to excellent customer service with internal and external customers
• Capable of staying on task and completing task with mínimal supervision
• Desire and ability to work effectively as part of a team

Special Consideration

• Experience working in ProfitZoom and Paylocity
• Working knowledge of Microsoft Office Suite

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid Holidays
• 401(k) matching

Weekly day range:

• Monday to Friday

Work Location:
In person