Vice President, Operations - Tempe, United States - MedImpact

Description

Exemption Status:
United States of America (Exempt)

$150,807 - $214,900 - $278,993

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork.

We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care.

We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making.

Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.

We are the premier Pharmacy Benefits Management solution

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provides leadership in order to recruit, manage and retain the necessary resources to successfully perform the duties of the assigned work group(s).

Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of project deliverables. Provides day-to-day leadership and direction including, developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets. Sets high standards and encourages new ideas for improving organizational performance. Takes appropriate corrective action as needed to promote optimal employee performance and maintain low staff turnover.

Oversees/leads all functions/operations of Verdegard Administrators.
Design and directs implementation and execution of operating and service policies, guidelines, and practices for the enterprise.
Continually investigates and introduces operational process improvement measures and presents suggestions to the General Manager for consideration.
Strives to ensure operations move forward & stay current while maximizing innovation.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization;
Prepare and present progress updates to appropriate management channels on a regular basis, ensuring that innovation is being achieved;
Coordinate internal and external resources to ensure that projects remain within scope, schedule, and budget, collaborating with staff in various departments;
Manage data collection for updating metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service;
Partner with cross-functional teams to improve proprietary tools and systems;
Grow the efficiency of existing processes and procedures to enhance and sustain the organization's internal capacity;
Actively pursue strategic and operational objectives;
Ensure operational activities remain on time and within a defined budget;
Perform other duties as require

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).

One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Supervisory Responsibilities:
Manages assigned staff of Verdegard Administrators. Responsible for the overall direction, coordination, and evaluation of the assigned team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A Bachelor's Degree in business related major or related field of study. 15+ years insurance operations experience, third-party administration (TPA) experience or PBM experience. 12+ years leadership experience required. Knowledge of distribution system and regulatory environment(s) preferred. Masters degree preferred.

Computer Skills

Basic PC knowledge including MS Office Suite strongly preferred

Other Skills And Abilities

Must be a consummate team player, putting others before self, and actively engage stakeholders at all levels. Must be customer focused, both internal and external to the company. Strong Interpersonal skills required. Solid Verbal and Written Communications Skills required

Other Skills And Abilities

Strong communication and decision making skills. Must be able to work on multiple complex assignments simultaneously. Ability to work in a team environment.

Excellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership. Ability to maintain a high degree of confidentiality using, tact, discretion, and professionalism in all aspects of the job. Strong attention to detail and follow-through skills.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Management - Manages for results, delegates skillfully with appropriate follow-up, manages change processes, employs effective negotiation skills, and uses sound strategies for decision-making and problem-solving.

Team Leadership - Fosters teamwork by clearly communicating goals and direction, building team spirit, encouraging positive working relationships, and encouraging individuals to take on new roles that draw fully on their talents.

Decision-making - Gathers input from affected parties and available experts, assesses risks and benefits, and makes timely decisions based on sound reasoning.

Includes appropriate people in decision-making process;

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Delivers presentations that are well-organized, clear, informative and impactful.

Written Communication - Writes well-organized, clear, concise and effective documents (such as letters, memos, reports and/or e-mails). Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Financial Acumen - Demonstrates accurate understanding of financial measurements and documents, how his/her actions affect the company's bottom line, and what must be done to keep profits and cash flow healthy.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is in an office setting and is exposed to moderate noise (examples: business office with computers and printers, light traffic).

Work Location

This position must work on-site in Tempe, Arizona for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.

Full time remote work is not an option for these purposes.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables.

The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.

Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm, Arizona local time.

Travel

This position requires up to 35% travel to collaborate and to manage staff in other locations. Additional travel may be required to interface with vendors, potential clients or partners.


The Perks:
Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,

California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans


Osha/Ada:
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Disclaimer:
The above

statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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