Customer Operations Parts - Burlington, United States - Astec Industries

Astec Industries
Astec Industries
Verified Company
Burlington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

ABOUT THE POSITION Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping, and Manufacturing as required


Key Deliverables

  • Provide assistance to Astec direct customers and dealers
  • Locate the correct parts and prepare the parts quotations as per the customer's request
  • Coordinate with other departments to ensure that the customer's requests are met
  • Accurately process all parts sales orders
  • Follow up on quotes and orders with customers
  • Work closely with outside sales team

Key Activities & Responsibilities

  • Prepare quotes, offer advice and suggestive selling.
  • Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
  • Coordinate with procurement and production on leadtime and expediting needs.
  • Inform Supervisor or Manager of inventory shortage and discrepancy.
  • Prepare and enter detailed parts quotes into Astec system
  • Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
  • Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
  • Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
  • Work closely with other Astec sites and products.
  • Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
  • Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
  • Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours)
  • Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
  • Participate in crossdepartment teams and committees as needed.
  • Maintain daily/weekly/monthly/quarterly administrative tasks.
  • Expected to carry "on call" duties (rotating schedule)
  • Always follows company policies and procedures.
  • Always follows proper safety rules and procedures.
  • Performs other duties as assigned.

To be successful in this role, your experience and competencies are:

  • High school diploma or equivalent required. An Associate's or bachelor's degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities.
  • 02 years of work experience in similar environment
  • Some experience in mechanical or machinery related industry preferred.
  • Ability to read and interpret mechanical and electrical drawings preferred.
  • Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (wellorganized), be resourceful, attention to details (meticulous) and work well under pressure.
  • Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
  • A working knowledge of Microsoft Office products preferable.
  • Must have excellent interpersonal, communication, and collaboration skills.
  • Ability to travel as needed
  • Must be able to meet regular attendance requirements.

EQUAL OPPORTUNITY EMPLOYER


As an Equal Opportunity Employer, Astec does not discriminate based on race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.


EQUAL OPPORTUNITY EMPLOYER


As an Equal Opportunity Employer, Astec does not discriminate based on race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.


Pay:
From $23.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Are you able to read and interpret mechanical and electrical drawings?
  • Do you have experience with sales of parts?

Experience:


  • Inside sales: 1 year (preferred)
  • Manufacturing: 1 year (required)

Ability to Relocate:

  • Burlington, WI 53105: Relocate before starting work (required)

Work Location:
In person
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