Operational Excellence - Merrillville, United States - NiSource

NiSource

Verified Company

Merrillville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

Job Summary

Essential Functions

SMS & Culture: Ensure corrective action governance and standardization across the organization. Support 5maintaining a culture of safety and risk identification / mitigation.
Stakeholder &

End User Support:

Perform the support of the SMS CAP mailbox, SMS TIPs hotline, provide technical support and the collection of data for data (ad hoc) requests.

Quality Assurance &

Quality Controls:
Perform daily auditing of corrective actions for quality assurance, quality controls, closure quality and gathering closure survey feedback.

Data Analytics, Trending and Analysis: Perform data collection, analytics, trending, and analysis of the Corrective Action Program (CAP) and of other key work processes in partnership with business partner stakeholders to identify trends and risks utilizing data and information from a variety of data sources and systems.
Reporting: Perform and ensure Corrective Action Program (CAP) data integrity and governance through standardized reports, templates, and processes. Provide support for regular CAP Program reporting to drive execution and health monitoring, to include regular summaries and customized dashboards detailing CAP Program metrics, trends, and SMS related insights.
Technology: Perform User Acceptance Testing (UAT) and Regression Testing for incident ticket resolutions, enhancements, or new technology builds. Perform reviews and audits of Test Scripting for UAT and regression testing needs.
Continuous Improvement: Perform collection and screening of proposed continuous improvement opportunities associated with Corrective Action Program (CAP) processes, technology, reporting, KPIs/metrics, and training needs.
Other duties assigned

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Required Qualifications For Position:

High School Diploma
2 Years Required or Bachelor's Degree
Advanced proficiency in Microsoft Excel and PowerPoint
Ability to learn new systems and become proficient with them (e.g. digital platforms, Tableau, thinkcell, etc.)
Experience in digital platform End User Acceptance (UAT) testing and/or Regression Testing
Experience in performing auditing, quality assurance and controls analysis
Experience with data mining / analysis of large datasets
Experience with identifying trends / opportunities through data analysis
Ability to organize and interpret data to prepare recommendations based on analysis and trending and drive approval of recommendations through appropriate stakeholders
Experience with project planning and execution
Ability to build strong relationships with key stakeholders both internally and externally
Ability to drive and monitor continuous improvement
Proactive in collaborating and leveraging interpersonal skills.
Strong communication skills both written and oral.
Proven ability to prepare and present presentations at all levels of the internal organization and external associations
Analytical / critical thinking with proven business acumen
Strong problem solving and decisionmaking skills
Ability to work independently with strong work ethic and attention to detail
Proven track record of leadership
Excellent planning, organization, and verbal/written communication skills
Effective project management skills and ability to drive execution
Ability to manage multiple projects and team participation at various states concurrently ensuring timely delivery and desired outcomes
Creating, maintaining and enhancing critical internal stakeholder relationships
Contribution to team success
PREFERRED QUALIFICATIONS:
Experience developing, implementing, and/or executing a corrective action program or continuous learning program
Continuous Improvement experience
Knowledge of NiSource gas utility and field operations
Knowledge and understanding of American Petroleum Institute (API) Recommended Practice (RP) 117
Preferred Areas of Study: Statistics, Data Analytics, Mathematics, Computer Science, Information Science, Information Technology, or Economics
Experience with NiSource business processes and tools / technologies
Advanced proficiency with databases, statistical analysis tools and/or programing languages such as Microsoft SQL Server, Oracle, R, Python, VBA, Java, PHP, etc.

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Preferred Additional Qualifications for Position:

Bachelor's Degree

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Physical Demands

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all b