Remote Customer Service Coordinator - Houston, United States - Group 1 Automotive, Inc.

Group 1 Automotive, Inc.

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview
:
Remote Call Center Opportunity with Houston Based Group 1 Automotive
Why join our team? Click on link below

We offer:
- $15 per hour plus overtime
- up to $950 Monthly Performance Bonus
- $80 Monthly Technology Allowance
- $300, $500 or $800 Employment Referral Bonus depending on position
- $100 Vehicle Referral Bonus

Annual Reviews and performance based Pay Increases
Performance based Paid Days Off
Employee discounts for vehicle Purchase, Maintenance, Repair, Restoration
Paid Training

Responsibilities
:

What you will do:

Answer 100 or more inbound customer calls per day
Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair
Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints or other Automotive inquiries
Direct nonservice appointment calls to the appropriate Dealership personnel
Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines
Support 150 U.S. Dealerships, 30 Collision Centers in 17 States that represent 30 automotive brands in Domestic, Import and Luxury segments
Learn about the retail Automotive industry at enterprisescale for Service, Parts, Collision and Sales operations

Qualifications
:

Basic Qualifications:

Available to work Monday
Friday:

7:00 am

4:00 pm
7:30 am 4:30 pm
8:00 am 5:00 pm
8:30 am 5:30 pm
9:00 am 6:00 pm
Must live in the greater Houston metropolitan area.
Must have at least 6 months recent customer service experience
High speed internet connection of > 20 mbps Upload and > 20 mbps Download
Quiet home office suitable for remote call center, customer service work
Ability to troubleshoot technical issues with desktop PC's, VPN access, internet modems & routers, phone systems, etc.
Superior timemanagement and multitasking skills

Preferred Qualifications:

Excellent verbal & written communication skills
Bilingual fluency in English and Spanish.
Familiar with automotive terminology and vehicle components.
Capable of delivering quality results at all times
Excellent customer service and complaint resolution abilities
Perfect attendance and punctuality record
Strong work ethic with a high sense of urgency to get the job done (1st call resolution)
Advanced knowledge of Google, YouTube and other web search tools

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*Group 1 Automotive is an Equal Employment Opportunity employer.
LI-JP1

Pay:
$15.00 per hour