- Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
- Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
- Monitors reserving activity to ensure compliance with corporate policy.
- Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
- Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
- Monitors vendors, independent adjusters and appraisers to ensure service quality.
- Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
- Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
- Stays abreast of state license requirements for staff and ensures continuing education as required.
- Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
- Anticipates and meets all customer needs (internal and external).
- Expert claims technical knowledge, of first and third party claims.
- Must be able to supervise a staff, including informal training and formal development of team.
- Expected to maintain a minimal workload in addition to supervision of the adjusters within the group.
- Must have superior analytical, negotiation, decision making, problem solving, organizational and presentation skills. Must be a proven self-starter with strong mulit-tasking and relationship management skills.
- Must be able to communicate professionally and effectively including expert oral, written and listening skills. Must be able to work both independently and as a member of a team and have the ability to interact with diverse groups of individuals.
- Requires the ability to maintain confidential information. Must be able to work in a fast pace and rapidly changing environment.
- Demonstrated proficiency with computer software including Microsoft Office suite and other Claims tracking tools.
- Must maintain strong professional knowledge of industry trends, legislative issues and the marketplace for associated line of business.
- Bachelor's degree or equivalent experience required.
- Minimum of 5-7 years of specialty claims experience, with 1-3 years of supervisory experience.
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Ocean Marine Claim Supervisor - Atlanta, United States - Intact Insurance
Description
Job DescriptionWe currently have an opportunity for a Claim Supervisor to join our Ocean Marine Claims team in our Atlanta, GA office or remotely nationwide. The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required.
Responsibilities:
About Us
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
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