- Define and implement the operational plan and rhythm of the business for the Customer Engagement team, focusing on improving efficiency, collaboration, and visibility with senior leadership.
- Provide oversight on strategic initiatives that require cross-functional support and alignment, particularly those impacting go-to-market (GTM) teams.
- Collaborate closely with key stakeholders to drive successful execution of initiatives.
- Define relevant KPIs and metrics to measure the effectiveness of customer engagement programs.
- Monitor performance against these metrics and provide insights and recommendations for improvement.
- Offer strategic insights and actionable recommendations based on data analysis.
- Establish the comms and promotion strategy across the team to accelerate awareness and growth of our key customer initiatives
- Foster and strengthen partnerships with teams across product management, marketing, support, customer success, and sales to drive accountability and shared outcomes
- Bachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred.
- 7-10 years of experience in program management or customer engagement, preferably in the SaaS or technology industry.
- Strong understanding of customer lifecycle management principles and best practices.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of organizational dynamics and the ability to navigate and influence teams across multiple departments including sales, customer success, support, marketing, and product management.
- Excellent project management skills, with attention to detail and the ability to handle multiple priorities.
- Passion for the customer and delivering exceptional experiences on their behalf
- Proven leadership experience with the ability to inspire and motivate teams.
- Analytical mindset with the ability to leverage data to drive decision-making.
- Ability to thrive in a fast-paced, dynamic environment and adapt to change.
- PMP and related certifications a plus
-
Program Manager
4 days ago
EVONA Denver, United StatesWe are recruiting for a Program Manager to join a pioneering space technology company based in Denver, CO. This role offers the opportunity to contribute to the new space eco-system, solving next-generation engineering, manufacturing, and operational challenges for space security ...
-
Program Manager
4 days ago
The Ash Group Denver, United StatesOur client, Xcel Energy, is currently in need of a Program Manager for a 12 month contract. · PayRate: $65-$70hr on W2 (paid every Friday) · Length: 12 Month Contract · Location: Denver, CO (Hybrid - onsite Tues, Wed, Thurs) · 1. Explain what the scope of the work/project is? Pr ...
-
Program Manager
4 days ago
Westinghouse Electric Company Denver, United States** Must be a US Citizen or Valid Green Card Holder** Cannot Sponsor · **No Third-Party or C2C Firms** · Must live within a drivable distance of Denver, CO. Hybrid Role - 3 days · This posting is for a Program Manager on the Residential Energy Efficiency Delivery team within the ...
-
Program Manager
4 weeks ago
WellPower Denver, United StatesWellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do. · WellPower values and is strengthened by dive ...
-
Program Manager
3 days ago
WellPower Denver, United States Full timeWellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do. · WellPower values and is strengthened by dive ...
-
Manager, Program Management
1 week ago
Western Union Denver, United States Full timeManager, Program Management · Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it's time to join Western Union as a Manager, Program Management. · Western Union powers your pursuit. · As a manager, you ...
-
Workplace Manager Ticketed Services
2 weeks ago
Pacific Program Management Denver, United StatesJob Description · Job DescriptionCompany · Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally. · PPM is ...
-
Program Manager
1 week ago
Synectics Inc Denver, United StatesJob Description · Job DescriptionDescription: · Working on residential program. · Managing lower cost energy efficiency solution (light bulbs, power strip, shower headers). · Forecasting on energy saving for the year and signing off on budget. · Managing store front/vendor ma ...
-
Program Manager
5 days ago
Omnicell Denver, United StatesJob Description · Job Summary · Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join ...
-
Program Manager
1 week ago
The Salvation Army Denver, United StatesSupport and manage site staff to create a positive environment for staff and participants. Support the team from hiring, training, and program development. Manages HR related issues including staff discipline and conflict resolution. Train staff to b Program Manager, Manager, Pro ...
-
Program Manager
3 weeks ago
BLM Employee Resources Group Denver, United StatesExplore a new career with the BLM - where our people are our most precious · resource. · These positions are located in HQ, Directorate of Resources and Planning (HQ-200), Division of Wild Horses and Burros (HQ260) based in Reno, Nevada and in Norman, Oklahoma. Information about ...
-
Program Manager
4 days ago
SmartIPlace Denver, United StatesJob Description · Job DescriptionJob Description: · We are seeking a skilled and experienced Program Manager specializing in Payment Solutions to join our team in Denver, CO. The ideal candidate will have a strong background in financial services, specifically managing complex pr ...
-
Program Manager
3 weeks ago
WellPower - All External Jobs Denver, United StatesWellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do. · WellPower values and is strengthened by div ...
-
Program Manager
1 week ago
Salvation Army Denver, United StatesJob Title: Temporary Program Manager · FLSA Status: Full Time - ExemptTemporary · Reports to:Assistant Director · Schedule: FT, varies · Supervises: Program and Navigation staff · Rate of Pay: $65,000-$68,000/year · Close Date: 6/16/2024 · Benefits: Standard; Full-Time, ex ...
-
Program Manager
1 week ago
Laradon Denver, United StatesPosition: Weekend Program Manager · Location: Laradon fosters a collaborative, team environment; working on-site in Denver, CO · Application Deadline: June 30 · Schedule: Thursday-Monday, 10 hour shifts with potential for evening and overnight hours. · Starting Salary Range: ...
-
Program Manager
2 weeks ago
Laradon Denver, United StatesJob Description · Job DescriptionPosition: Overnight Program Manager · Location: Laradon fosters a collaborative, team environment; working on-site in Denver, CO · Application Deadline: June 30 · Schedule: Thursday-Monday, 10 hour shifts with potential for evening and overnight h ...
-
Program Manager
1 week ago
World View Denver, United States**Program Manager - Customer Experience (CX)** · at World View Enterprises Denver, CO **Program Manager - Customer Experience (CX)** · Remote or Denver, CO · **Company Overview** · World View is on a mission to inspire, create, and explore new perspectives for a radically imp ...
-
EcoDistrict Program Manager
2 weeks ago
McKinstry Denver, United StatesBuild the future, spark innovation and align your career with purpose. · McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. · Buildings are a leading contributor to the climate ...
-
Program Manager
1 week ago
Synectics Inc Denver, United StatesJob Description · Job DescriptionDescription: · Gas transmission pipe project. · Working with SAP and validate the invoices are correctly. · Valid materials were installed in the field. · Auditing of what was charge · Journal entry duties · Work on missing complete list to c ...
-
Manager, Program Management
6 days ago
Western Union Denver, United StatesManager, Program Management · Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it's time to join Western Union as a Manager, Program Management. · Western Union powers your pursuit. · As a manager, yo ...
Manager - Program Management - Denver, United States - Freshworks
Description
Job Description
Job DescriptionCompany DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job DescriptionPlease note: This role will be based in Denver, CO and requires an in-office presence.
As Manager - Program Management focusing on Customer Engagement Programs, you will spearhead strategic cross-functional GTM initiatives to improve how we surprise and delight our customers across every touchpoint along their journey with Freshworks to drive product adoption, retention and loyalty. Reporting to the VP of Customer Engagement, you will set the operational agenda for the team, overseeing budgeting, reporting, and cross-functional collaboration to ensure exceptional customer experiences.
Colorado Pay Range: $155,856—$253,266 comprising an annual salary and incentive compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for medical, dental, vision, disability and life insurance. Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.