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Product Specialist - San Jose, United States - eBay Inc.
Description
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
The Pricing & Monetization team is responsible for defining the vision for how eBay monetizes its marketplacebalancing growth, customer satisfaction, and financial objectives for eBay within a challenging and dynamic competitive landscape.
Using a data-driven approach, the team identifies and executes on opportunities to accelerate commerce on the multi-billion dollar platform while simultaneously innovating and simplifying the experience for our customers.
The role of the Product Specialist in Monetization is to review the landscape of eBay seller profiles that both currently and can participate at eBay's seller initiatives.
The team member will define personas and demographics of sellers, how they currently interact with us, and which mechanisms would be impactful to drive the experience for sellers on eBay.
This individual will work cross-functionally with Product, Marketing, Seller Engagement, and Customer Service, managing the complete program and ensuring the deliverables are clear and meaningful.
What will you accomplish:
Execute a comprehensive seller landscape identification project to determine what kinds of sellers participate in eBay seller promotions, how they receive notification of these, what offers they find compelling, what kinds of sellers (consumer, business, business size), and what other ways would they like to communicate and learn about offers.
Partner with the social media team to identify how different cohorts of sellers can be engaged with.
Develop and send a survey to obtain additional data from sellers currently using promotions to understand how these currently affect behavior and what else might be meaningful to them.
Interview sellers both virtually, via phone, and in person to collect feedback and anecdotes about their current eBay business and why they do or do not engage with promotionsComplete a set of personas and recommendations to drive improvement in the business.
What will you bring:
Experience with a detailed project process for execution, such as marketing campaign operational set-up, fulfillment processes, or marketing email deployment system.
Highly skilled in managing multiple work streams and projects with a fine eye for detail, quality, and deadlines.
Embodies the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities, and matrix-managed responsibilities.
Strong verbal, written, and interpersonal communication skills.Willingness to reach out to sellers and proactively conduct interviews
Eagerness to learn fast with strong creative problem-solving skills and a can-do attitude.
The energy, motivation and commitment to drive for results in a challenging, ever-changing environment.
Passion for the customer, innovation, and operational excellence.
Required Experience:
BA/BS required, MBA / Master's degree a plus
1-3 years of experience in marketing project management, preferably an ecommerce, consumer internet, or retail company
Must be able to handle multiple priorities in an organized manner with attention to detail and strong problem solving skills.
A passion for eBay and the customer base, either existing or nascent.
The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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