Focus Group Leader - New York, United States - Beazley

Beazley
Beazley
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

General:

Job Title:
Claims Focus Group Leader - Public D&O


Division:
Group Claims


Reports To:
As per Beazley's organisation chart


Key Relationships:


Group Head of Claims ("GHOC"), Claims Team Head ("Head of"), Claims Team Leader ("CTL"), Claims Business Management Team ("CBMT"), Underwriting & Claims Operations ("UCO"), own staff, product team underwriters, Ceded Reinsurance, clients, brokers, and key external vendors.


Job Summary:


To support Beazley's vision of being the highest performing specialist insurer by leading, managing, and developing a premier claims team that delivers the highest level claims service attainable for the benefit of Beazley, its clients, and other stakeholders, and ensuring consistent, fair, and efficient claims settlements.

To support the development of a collaborative approach to learn, share ideas and diverse perspectives, and develop ways of working to best meet the challenges of our clients.

To contribute to the ongoing growth and development of claims capabilities across the team and the mentoring and development of team members.


FLSA:
Exempt


Key Responsibilities:


Strategy and Business Planning

  • Assist the CTL to develop and execute delivery of the Beazley claims vision.
  • Work closely with CTL and relevant product team underwriters to achieve integrated claims and underwriting business plans for the product, including contributing to preparation and realisation of the annual claims product team business plans.
  • Share and develop best practices both within the focus group and where relevant with other teams.
  • Share information and collaborate with relevant counterparts to ensure consistency in claims handling.
  • Support the CTL and provide inputs into claims strategy and business planning activities as appropriate.

Partnering with Underwriting

  • Work closely with product team underwriters to share information, coordinate on strategies, product development, and maintain consistent approach.
  • Contribute to new business development and renewal opportunities by attending client meetings to explain the Beazley claims philosophy and approach to claims handling, and discussing any claims issues.
  • Provide Underwriting with input regarding actual or anticipated claims experience of specific clients.
  • Provide product team underwriters with timely input regarding perceived claims trends and developments.
  • Identify and raise any issues with Policy wordings.

Focus Group Team Management and Development

  • Manage actively direct reports including overseeing their individual performance throughout the year and as a part of the semiannual appraisal process. Promptly consult with the CTL regarding any performance issues or areas for additional support or development opportunity.
  • Work closely with the CTL and Culture & People to recruit, retain, and develop claims professionals of various experience levels to execute our claims strategy.
  • Ensure that all employees have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities and have appropriate job descriptions setting out their responsibilities and reporting lines.
  • Advise the CTL of any resourcing needs based upon business plans, claim volumes, workloads, and segmentation.
  • Work with the CTL and Culture & People to recruit and onboard new team members, as appropriate.
  • Work with the CTL to maximize the productivity, efficiency, and quality of focus group members through active monitoring of claims management information ("MI").
  • Ensure optimal segmentation and allocation of claims across the focus group.
  • Assist in providing general claims and/or specific technical training to individual team members.
  • Ensure all individuals within the focus group operate within approved claims authorities at all times.
  • Mentor focus group members and help advance training and career progression.

Individual Claims Leadership

  • Proactively manage claims, including escalated and high exposure claims arising in the focus group, from notification to closure, investing the necessary level of involvement required for each claim depending on, inter alia, the nature, category, maturity, type, and quantum of the claim.
  • Manage a portfolio of complex/high value claims (total value in excess of $500,000 to Beazley) including Coverage Litigation with allegations of bad faith.
  • Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
  • Operate within approved claims authority at all times.
  • Understand and implement Beazley's "Treating Customers Fairly" policy.
  • Follow at all times Beazley's Claims Reserving Philosophy and Claims Standards.

Claims Portfolio Management/Pre-peer

  • Present at quarterly prepeer review meetings where needed. Consult with the CTL, Claims Team Head, and relevant product team underwriters
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