Owner Services Coordinator - Grand Rapids - Northern Jet

    Northern Jet
    Northern Jet Grand Rapids

    4 days ago

    Description
    Job Summary:
    Personal. Private. Authentic. From takeoff to touch down, Northern Jet offers a bespoke private air travel experience for the most discerning clients. Northern Jet's elevated experience provides clients with unrivaled comfort, speed, and dependability. Northern Jet is proud to own an unmatched fleet of impeccable aircraft.
    The Owner Services Coordinator serves as a primary point of contact for aircraft owners and passengers, delivering exceptional service while providing expert guidance on trip planning, schedule changes, upgrades, and operational considerations. This role requires a blend of high-touch customer service, technical aviation understanding, and the ability to manage complex, time-sensitive requests with professionalism and accuracy. The Coordinator will also support concierge operations by welcoming guests on-site and ensuring a seamless, elevated experience from arrival to departure.
    Schedule: Thurs, Fri, Sat, Sun 1pm - 11:30pm
    Duties/Responsibilities:
    • Serve as the frontline liaison for owners, providing attentive, personalized service and building strong professional relationships.
    • Listen actively to owner needs and concerns; recommend solutions and guide them through upgrades, downgrades, operational changes, and service options.
    • Monitor trip itineraries, aircraft movements, and schedule adjustments to ensure accurate communication and service delivery.
    • Collaborate with dispatch, crew services, maintenance, and leadership teams to resolve owner issues and support operational efficiency.
    • Maintain expert-level understanding of the company's fleet, operational capabilities, trip feasibility, and aviation regulations relevant to owner interactions.
    • Handle time-sensitive requests with sound judgment, prioritization, and a calm, solutions-focused approach.
    • Assist with concierge functions, including greeting passengers, coordinating onsite needs, and supporting the overall guest experience.
    • Document interactions, requests, and service outcomes with accuracy to ensure seamless handoff across departments.
    • Uphold company standards of professionalism, confidentiality, and client service at all times.
    • Performs other related duties as assigned.
    Required Skills/Abilities:
    • Strong customer service background, ideally supporting high-net-worth clients or in a hospitality or aviation environment.
    • Prior experience in aviation, FBO operations, dispatch, or flight coordination strongly preferred.
    • Excellent communication, problem-solving, and interpersonal skills.
    • Ability to remain composed and decisive in fast-paced, dynamic environments.
    • Detail-oriented with strong organizational and multitasking abilities.
    • Proficient in aviation-related software systems (or ability to quickly learn).
    • Professional presence and comfort interacting with clients in person and over the phone.
    Education and Experience:
    • Associates or Bachelor's degree in Business Administration, Aviation Management, or a related field preferred.
    • 1-2 years prior aviation experience mandatory.
    Physical Requirements:
    Prolonged periods of sitting, predominately in an office environment.
    Must be able to lift up to 20 pounds at times.
    Travel less than 10%.

  • Only for registered members Grand Rapids

    The Service Coordinator is a key member of the Forberg Smith sales and service team. They maintain positive relationships with customers by providing excellent customer service. · Maintain and grow customer sales and gross profits to meet Company growth objectives · Enter orders ...

  • Only for registered members Grand Rapids

    This position is responsible for scheduling service appointments and inspections, · solving customer issues, dispatching, billing review, and contract paperwork.High School Diploma or General Education Degree (GED) · Minimum 3 years of experience performing administrative duties ...

  • Only for registered members Grand Rapids, MI

    The Admin Service Coordinator works closely with various people within the Service Department to ensure accuracy of various data and paperwork and to make sure customers are receiving timely and quality service. · ...

  • Only for registered members Grand Rapids

    +This position is part time so about 5 hours a day with potential to increase to full time as we need it. · +Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. · Communicate with our Service Resource Center for all servic ...

  • Only for registered members Linden Ave SE Suite A&B Wyoming, Michigan, United States

    We are looking for an Audio Visual Service Coordinator to join our operations team in our Grand Rapids Branch. Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our go ...

  • Only for registered members Grand Rapids

    We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. · Today we're a multi-billion dollar retailer with more than 70,000 employees across six states.Mechanical engineers design mechanical systems using tools like CAD ...

  • Only for registered members Grand Rapids

    This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. · This role involves collaborating with service m ...

  • Only for registered members Grand Rapids

    This position is responsible for organizing, scheduling and managing the flow of activities for the field technicians to complete expected and upcoming work in the short term. · The Service Coordinator will collaborate with service managers, office staff, sales staff, field techn ...

  • Only for registered members Grand Rapids

    This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. · Schedule appointments for clients, answer phones and track clients' service records · Assess the service needs of clients and connect them with the correct pr ...

  • Only for registered members Grand Rapids

    This job delivers phone-based customer support including parts assistance and basic troubleshooting. Supports installed machine base with customer service and warranty requests via our service ticket system. Quotes and coordinates field maintenance service activities Provides and ...

  • Only for registered members Grand Rapids

    We are hiring a remarkable Client Service Coordinator to support our teams in a team-oriented and fast-paced environment. The ideal candidate has exceptional communication skills, emotional intelligence, and veterinary knowledge. · ...

  • Only for registered members Grand Rapids Full time

    + The Service Shipping Coordinator is responsible for managing and overseeing the shipment of service-related parts, equipment, and materials. · ...

  • Only for registered members Grand Rapids Full time

    Are you passionate about helping others in need? Do you have a heart for those experiencing homelessness and poverty? · ...

  • Only for registered members Grand Rapids

    We are helping people overcome. Join us. · Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations · ...

  • Only for registered members Grand Rapids, MI

    The Service Integration Coordinator supports YWCA Central West Michigan's mission by advancing organizational alignment and ensuring seamless service delivery across all Crisis and Community Programs. · ...

  • Only for registered members Grand Rapids, Michigan, United States

    We are seeking a detail-focused and dependable Destination Services Coordinator to help clients organize memorable and well-structured journeys. · Consult with clients on planning details · Research and recommend options · Coodinate bookings and confirmations · ...

  • Only for registered members Grand Rapids

    TheJob Title is an Accounting Service Coordinator position that involves monitoring customer accounts and collecting outstanding payments.Monitor customer accounts to identify overdue payments. · Contact customers to collect outstanding payments through phone calls and emails. · ...

  • Only for registered members Grand Rapids

    We are seeking a detail-focused and dependable · Destination Services Coordinator to help clients organize memorable · and well-structured journeys.Consult with clients on planning details · Research and recommend options · Cordinate bookings and confirmations · Maintain organi ...

  • Hope Network Grand Rapids

    Coordinator of Medical Services · We are helping people overcome. Join us. · Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the sc ...

  • Only for registered members Grand Rapids, MI

    We are seeking a compassionate and empathetic Intake Services Coordinator to join our team at Mel Trotter Ministries. · ...

  • Only for registered members Grand Rapids

    +Job summary · A career change in 2026? Come find out what makes Peak "THE PLACE" to work and live. · +Participate in resolving and handling resident maintenance questions, concerns and complaints · Take service requests from residents or staff via phone, in person, and email. Al ...

Jobs
>
Owner services coordinator
>
Jobs for Owner services coordinator in Grand Rapids