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    Pharmacy Technician - Southfield, United States - LanceSoft

    LanceSoft
    LanceSoft Southfield, United States

    2 weeks ago

    Default job background
    Description
    Onsite Role - vaccine is required.

    Job Responsibilites:
    • Monitor toll free call center, handle in-coming member, provider and pharmacy calls
    • Independently address and resolve adherence barriers at the member, provider or pharmacy; including documenting activity and outcome
    • Subject matter expert in all benefit designs and formularies to resolve issues real-time
    • Create branch-tree logic for resolving claims issues and member complaints
    • Document processes, create FAQ sheets and training materials for new hires
    • Effectively communicate to upper management calls that require escalation
    • Review peer processes through quality check
    • Develop reports to monitor objectives and program initiatives
    • Assist leadership by investigating challenges and issues to determine root cause and recommend innovative solutions to bring resolution
    • Assist in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues.
    • Other duties as required.
    • This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
    Employment Qualifications:
    • Associates degree required. Bachelors preferred
    • Active unrestricted Pharmacy Technician License or Pharmacy Technician Certification (PTCB) required.
    • At least two (2) years experience in retail or hospital pharmacy preferred
    • Knowledge of prescription drug names and therapeutic classes
    • Experience with Medicare Part D prescription benefits is preferred
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