Medical Plan Benefit Liaison - Springfield, United States - Keystone Quality Transport
Description
Medical Benefit Plan Liaison
The primary point of contact for employees to address their questions, concerns about the medical plan; assist in confirmation of coverage with providers/facilities and act as a liaison to the TPA regarding claims.
Responsibilities:
- Educate plan members on the medical plan features and design.
- Assist plan members on identifying providers and facilities.
- Serve as a liaison between employees and the TPA regarding claims, EOB, Balance Billing issues.
- Serve as a liaison between the organization and insurance providers, monitoring and reporting on insurance claim issues.
- Audit Claims reporting, identifying items to be addressed.
- Assist with analyzing benefit program data.
Requirements:
- High School Diploma (GED), post High School Education strongly preferred.
- Comprehensive understanding of medical selfinsured benefit plans and compliance requirements.
- Superb customer service and interpersonal skills with strong communication abilities both written and verbal.
- Detailoriented mindset, able to manage benefit data accurately and efficiently.
- Ability to handle confidential information with discretion and integrity.
- Knowledge of relevant laws and regulations related to employee benefits.
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