Full Time Hotline - Round Rock, United States - Williamson County Crisis Center dba Hope Alliance

Williamson County Crisis Center dba Hope Alliance

Verified Company

Round Rock, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

SCOPE OF THE POSITION:

Provide individualized and trauma-informed services to adult and child survivors, with a focus on hotline, intake, case management, and legal advocacy.

RESPONSIBILITIES:

Provide hotline, intake, crisis intervention, advocacy and case management services inperson and on the hotline, informally assessing caller for emotional, physical, social, and educational needs and formulating individualized service plans.
Actively seek out and liaison with relevant community agencies and resources to create a continuum of services that elevates the best interest of clients.
Maintain communication with others and work to fulfill the agency's mission, vision, and philosophy. This includes attending regularly scheduled team meetings.
Recognize personal emotions, thoughts, and values and how they influence behavior, managing their effects on service provision.
Report any incident of child or elder abuse to the appropriate Hope Alliance team member.
Assist with the collection and maintenance of data for statistical and programming purposes.
Assist with recruitment, training, and engagement of volunteers and interns as well as community education efforts.
Perform other duties as assigned by Supervisors

QUALIFICATIONS AND EDUCATION:

Minimum of a Bachelor's Degree in Human Service field, preferably in Social Work. Relevant experience can be substituted for degree.
Two years of experience providing victim services to adults and children, both on the phone and in person, with demonstrated ability to respond to individuals in crises and maintain confidentiality.
Familiarity with the network of social services including children's services, benefit providers, mental health, and criminal justice agencies in the Williamson County area.
Must be able to successfully complete the agencyprovided State Certification Training, during evening and weekend hours, within 90 days of hire date, and successfully complete a written exam and skills assessment designed to evaluate the special knowledge and skills required for continued certification.
Must be able to maintain State Certification by documenting annually: six hours of continuing education and the provision of 100 hours of direct services at minimum.
Experience prioritizing independently, managing multiple and sometimes competing tasks, and meeting deadlines and desired outcomes.
Experience working with allies and partners such as law enforcement.
Adequate personal health, social maturity, emotional stability and effective stress management skills.
Sensitivity to varying cultural, ethnic, and social backgrounds, values, attitudes, and languages, as well as tact, poise, professionalism, diplomacy, teamwork, humor, and ability to interact with people from all walks of life.
Ability to stoop, bend and lift 25 pounds as well as the ability to move about inside the office to access file cabinets and other office equipment.
Routinely use computer and other office equipment such as phones, fax, printer, and copier.