Office Manager - Oak Brook, United States - Bill Hepburn - State Farm Agent
Description
ROLE DESCRIPTION:
As an Office Manager with Bill Hepburn, State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customerfocused, needsbased review process to educate customers about insurance options.
- Ensure the office is wellmaintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
- Excellent communication skills written, verbal, and listening
- Experience in customer service required
- Experience in managing customer service preferred
- Experience in sales preferred
- Proactive in problemsolving
- Able to work in and manage a team environment
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fastpaced environment
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License
BENEFITS:
- Paid time off (holidays and personal/sick days)
- Salary plus commission/bonus
- Growth potential/opportunities for advancement within my agency
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