Rooms Control/pbx - Orange County, CA, United States - Hyatt Regency Orange County

Hyatt Regency Orange County

Verified Company

Orange County, CA, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Rooms Control/PBX Clerks are primarily responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned.

Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests. Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Schedule flexibility is necessary.

Control Clerks are also responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerks ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training.

Rooms Control/PBX Clerk is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.

Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

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Qualifications:

A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Experience and thorough understanding of Front Office Operations.
Must be fully available including weekends and holidays.