- Phone, Email, In-person
- Pre-scan questions (e.g., helping with medical intake form, giving directions, parking)
- Post-scan questions (e.g., when they will receive their report, how to schedule consultation call)
- Issue identification, troubleshooting and reporting
- Appointment Reminders
- Safety and Health/Medical intake form completion status reviews and reminders prior to arrival
- Technologist communication
- Identity verification
- Payment processing/verification
- Health Practitioner Verification
- Contact details
- Report distribution method(s)
- Medical intake form assistance
- Prescription protocol and policies
- Patient orientation/preparation
- Set scan expectations
- Provide report access instructions
- Assist with app installation issues
- Escort to change room and scan instructions
- Technologist communication
- Reiterate next steps and what to expect
- Patient follow ups and requests
- Booking follow up scans
- Satisfaction survey
- Calls informing report availability
- Assisting with Nurse Practitioner consultation call scheduling
- Asking for referrals and review
- Report distribution
- Coordinating with Health Practitioners
- Amplification of Patient Experience
- Monitor and maintain the cleanliness and organization of the reception area, changing room, and administrative front desk/ workspaces, break room, scrub room, snack area.
- Keep track of office supplies, order new stock when necessary, and ensure office equipment are functioning properly.
- Efficiently organize new shipments of stock/supplies.
- As required
- You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
- You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
- Industry experience in customer support, service, and success is an asset
- Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
- Excellent written and verbal communication skills - interpersonal and collaborative skills
- Professionalism - personifying as the welcoming face of our clinics and services
- Understanding and exhibiting a high emphasis on patient privacy and confidentiality
- Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
- You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements
- We empower - We are all agents for change in transforming healthcare and in transforming our health
- We work together - We work together to support and deliver the best for our members and ourselves
- We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members
- An avenue to make a positive impact on people's lives and their health
- We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
- Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
- Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
- The compensation offered for this role is $28.85 hourly.
-
Part-time Veterinary Care Concierge
1 day ago
VCA Animal Hospitals Los Angeles, United States Part time**We are looking for a Part-Time Veterinary Care Concierge to join VCA Urgent Care hospital in Los Angeles, CA.** · At VCA Animal Hospitals Urgent Care-Mar Vista, the **Care Concierge **plays a vital role in accomplishing our vision · Are you customer-focused and enjoy providing ...
-
Patient Care Concierge
1 day ago
The Turek Clinic Beverly Hills, United StatesAre you eager to thrive in a private practice that prioritizes a collaborative atmosphere, allowing you the freedom to work autonomously alongside a remarkable team? Join us at The Turek Clinic, a globally acclaimed and rapidly expanding medical and surgical practice specializing ...
-
patient care concierge
3 weeks ago
Prenuvo Los Angeles, CA , USA, United States Part timeAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive sick-care to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contras ...
-
patient care concierge
3 weeks ago
Prenuvo Los Angeles, CA , USA, United StatesAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive sick-care to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contras ...
-
Patient Care Concierge
3 weeks ago
Prenuvo Los Angeles, United StatesJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radia ...
-
Patient Care Concierge
1 week ago
Prenuvo Los Angeles, United StatesJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radia ...
-
Patient Care Concierge
3 weeks ago
Prenuvo Los Angeles, United States Part timeJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radia ...
-
Patient Care Concierge
1 week ago
Prenuvo Los Angeles, United StatesJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radia ...
-
Patient Care Concierge
2 days ago
Prenuvo Los Angeles, United States Part timeJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our ...
-
Patient Care Concierge
2 days ago
Prenuvo Los Angeles, United StatesJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our ...
-
Client Care Concierge
2 days ago
Kalologie Ventura Blvd. Los Angeles, United StatesJob Description · Job DescriptionClient Care Concierge · Job Description · The Position: In-clinic aesthetic sales, client care coordinator, and customer service representative. The responsibilities of this position revolve around creating a best-in-class experience by developin ...
-
Patient Care Concierge
1 week ago
Prenuvo Los Angeles, United States Part timeJob Description · Job DescriptionAbout Us · At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radia ...
-
Veterinary Care Concierge
6 days ago
VCA Animal Hospitals Torrance, United StatesWe are looking for Veterinary Care Concierges to join our brand-new, VCA Urgent Care Animal Hospital in Torrance, CA. The hospital is OPENING in August 2024. · At VCA Animal Hospitals Urgent Care – Torrance, the Care Concierge plays a vital role in accomplishing our vision · Are ...
-
Patient Liaison
2 weeks ago
CEDARS-SINAI Los Angeles, United States**What you will be doing in this role**: · The Patient Liaison is responsible for providing efficient, personalized high-level concierge services to patients. This individual serves as a designated patient navigator ensuring timely access to clinical services and providing inform ...
-
Concierge
2 weeks ago
Alamo Drafthouse Cinema Los Angeles, United StatesCompensation Range: · $ $20.00 · The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, they share the excitement of our specialty programming with our guests, and help keep our facilities in ...
-
Patient Liaison
1 week ago
CEDARS-SINAI Los Angeles, United StatesAlign yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation's Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Co ...
-
Patient/guest Relations Representative
3 weeks ago
Keck Medical Center of USC Los Angeles, United StatesThe Patient/Guest Relations Representative is available to provide assistance to our patients, their families, visitors and our colleagues with regard to hospital services and resources in the surrounding community. The Representative is the visible resource available to provide ...
-
Concierge
2 weeks ago
intellyk Los Angeles, United StatesPosition : Concierge · Location : 1999 Avenue of the Stars, Los Angeles CA 90067 · Duration : 3+months · Shift : Shift Times: M-F: 7:30/8AM-5PM · Job Summary: · - Internal App used to track requests · - Report to supervisors · - Assisting with parking validation · - Badge/registr ...
-
Personal Care Aide
1 week ago
Diamond Adult & Senior Concierge West Los Angeles, United StatesDiamond Adult & Senior Concierge (DASC) is licensed home care agency (# that arranges for temporary relief, personal services, supervision, protection and/or assistance essential for sustaining the activities of daily living on less than a 24-hour basis. · **Shift Hours: Mon-Wed- ...
-
Personal Care Aide
1 week ago
Diamond Adult & Senior Concierge LLC West Los Angeles, United StatesDiamond Adult & Senior Concierge (DASC) is licensed home care agency (# that arranges for temporary relief, personal services, supervision, protection and/or assistance essential for sustaining the activities of daily living on less than a 24-hour basis to children, adults, senio ...
Patient Care Concierge - Los Angeles, United States - Prenuvo
Description
Job Description
Job DescriptionAbout Us
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, and Los Angeles. New York City and Chicago will be opening soon Boston, Atlanta, Seattle, and Washington DC will be opening later this year.
We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for a Part-Time Patient Care Concierge to join our Los Angeles team Our ideal candidate is a team-player and natural problem-solver. They are able to bring genuine compassion and their sharp attention to detail to care for real people each day. Our clinic operating hours will be determined by the demand in this location's area - we will be open Monday to Saturday, subject to change. This role may require scheduling for weekdays, weeknights and weekends as needed. It is an on-site, part-time, permanent position.
What You'll Do
As a Patient Care Concierge, you will be responsible for managing patients from the moment they are booked to the time they receive their post-scan follow up - ensuring their journey is smooth and they feel well-taken care of. Our patients' wellbeing is our top priority
The stages of our Patient Experience are outlined alongside the corresponding role responsibilities below:
Patient Support
Pre-scan Patient Outreach
Patient Arrivals & Intake
Patient Scan Preparation
Patient Post Scan Support
Clinic Maintenance and Inventory
Sales Support
What You'll Bring
Our Values
What We Offer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal and state rules.