Cloud Support Associate - Houston, United States - WSL Technology

Description

• Act as a technical escalation point within the team for complex support issues, product feedback, and critical situations in the owned technology areas
• Engage with Cloud engineering teams to understand their service architecture, operating models, and be able to navigate and work effectively
• Identify emerging trends or recurring scenarios for the owned technologies and drive improvement feedback/repair items into Azure engineering
• Based on customer feedback and insights gained while supporting our customers, partner with engineering teams to improve the Azure platform
• Working experience in one or more languages (PowerShell, Python, C#, Open Source)
• Relentlessly champion and drive technology related innovation to reduce customer pain and improve support efficiency in partnership with Azure engineering teams
• Resolve critical and complex technical issues in a 24x5 global support model leveraging your deep technical and product expertise and partnering with peers

• Azure Kubernetes Service (AKS) or Kubernetes Service
• CosmosDB or MongoDB