Software Instructor - New York, United States - Spektrix

Description

Team:
Global User Resources


Location and In-office expectations: New York. Hybrid working supported, around 10-20% on-site requirement with ability to commute into the New York office as necessary for quarterly team in-person days. There will be some days every month with shifted work hours to accommodate classes in Pacific Time zone.


Expected Start Date:

ASAP

Salary Range:
We are looking to pay between $70,000 - $80,000 for this role depending on experience


Reporting into:
Head of User Resources


Travel: 10% possible travel to deliver client onsite training

About Us Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful.

We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences.

We are always looking for new ways to approach problems, share knowledge, and better serve our customers.

You'd be joining a team of over 230, based across our New York, London and Manchester offices and working with over 600 arts organisations in North America and the UK.

The role We're seeking an individual with a true passion for teaching adult learners and for the arts & culture sector.

In addition to being engaging facilitators, Spektrix instructors need to be extremely tech savvy and love to solve problems. The goal of our education curriculum is to equip Spektrix users globally with knowledge to support their organisation's mission. We've begun an extensive project to transform all of our user resources into a cohesive education platform.

The role is part of the Global User Resources team, whose focus is informing and enabling our users as efficiently and effectively as possible.

This is done through platforms such as our Support Centre, e-learning and instructor-led modules.

This role is primarily focused on facilitating engaging and hands-on virtual software classes that cover the system, best practices and arts & culture sector expertise.

The goal is knowledge retention through highly interactive learning with discussion, hands-on activities and practice scenarios.

The role will also include time spent building and maintaining the courses and delivering them in person to both clients and internally.

Key Responsibilities
Accountabilities

Ensure high quality, engaging, and hands-on virtual software classes delivered consistently both remotely and in-person.

Ensure user knowledge transfer and retention leading to smoother implementations and new user onboarding.

Ensure instructor-led materials are accurate and perpetually improving by incorporating client and internal feedback to maintain, optimise, and expand the curriculum.

Responsibilities:

Deliver Spektrix instructor-led modules on a set schedule and ad hoc as needed.

Manage time and projects around scheduled classes.

Explore and experiment with new tools, tactics, and learning trends to optimise learner experiences.

Advocate for the use of our self-serve and instructor-led education offerings.

Observe and give specific feedback to other instructors with candour and empathy.

Occasional travel to London/Manchester (our two UK offices) and/or New York (US office) as required.

Key Requirements

Excellent presentation skills and ability to engage adult learners

Strong written and verbal communications skills

Ability to manage multiple tasks and deadlines

Proven ability to work independently and in a remote environment

Solutions-oriented mindset and expert troubleshooting skills

Experience educating on technology solutions, both online and in-person

Distil complex ideas verbally, visually, and in writing

Strong PowerPoint or Google Slides skills


Benefits:

Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times.

Generous paid time off policy

Company paid medical, dental and vision insurance

A matched 401(k)

Professional development opportunities

Flexible working options

Two volunteering days per year

4 weeks paid sabbatical after 5 years of service

Free snacks, drinks and breakfast items in our offices

Catered team lunch every Thursday

Varied range of regular socials throughout the year

Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis.

This means we generally work with a "remote first" approach even when we are in the office.
We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up:
A quiet working space at home where you can consistently take vid