- Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards
- Cleans and sanitizes all assigned rooms and bathrooms
- Follows the designated sequence of room assignments
- Cleans guestroom windows to hotel standards
- Replaces all amenities and linens according to hotel standards
- Keeps cart and linen closets clean and orderly
- Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
- Notifies Supervisors of discrepancies such as vacant rooms, etc.
- Turns in lost and found items as per hotel standards
- Reports items of value left unsecured in hallways and guestrooms
- Cleans assigned rooms within shift time requirements, passing all inspections
- Removes Room Service trays from rooms and places in on floor by room entrance
- Replaces burned out light bulbs according to hotel standards
- Assists in preparation and deep cleaning of VIP rooms
- Cleans spots on walls
- Cleans spots on carpets
- Completes special cleaning projects
- Refills cleaning bottles with chemicals according to department guidelines
- Applies excellent guest relations skills when interacting with guests
- Interacts with guests in a friendly and professional manner
- Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
- Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
- Satisfies guest requests for information and services
- Demonstrates a friendly attitude to co-workers and all other hotel staff
- Treats guests and other employees with courtesy and respect
- Consistently maintains a positive attitude that ensures the best guest experience
- Gives recognition to repeat guests
- Follows procedures when entering guest rooms, always keeping the guests need for privacy in mind
- Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
- Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
- Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
- Thorough knowledge of proper cleaning methods for various surfaces
- Uses proper chemicals when cleaning as described by the departments procedures
- Thorough knowledge of proper carpet and upholstery care policies and procedures
- Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
- Performs all duties in a timely and professional manner
- Performs a visual inspection before leaving any areas
- Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
- Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
- Observes hotel telephone etiquette, message, and call handling procedures
- Reads departmental log book and bulletin board on a daily basis
- Observes guidelines for using and maintaining all pertinent equipment
- Complies with all specific HOSTAR policies and procedures
- Follows policies and procedures in preparing for and performing turndown service
- Attends all department meetings as scheduled
- Maintains assigned closets and employee areas in accordance with established policies and procedures
- Demonstrates ability to provide coverage in related departments as directed
- Special projects and duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Service orientation
- Able to work as part of a dynamic quality-driven team
- Basic English language skills
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and holidays
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Room Attendant - Miami Beach, United States - Loews Hotels
Description
Room Attendant
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
General
Qualifications
