- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers.
- Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to EAST Host Supervisors or GE Manager.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Must be able to bend, stop, squat and stretch to fulfill cleaning and repair tasks.
- Must be able to lift up to 25 lbs., on a regular and continuing basis.
- Must have the ability to bend, squat, and frequently lift 25 pound lbs.
- Clean guest rooms by category of priority or as directed in line up.
- Transport cart with cleaning supplies, amenities and linen to assigned guest room and position securely.
- Empty trash, trash containers, and ashtrays.
- Remove all dirty linen and terry from the room and replace them with clean ones.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
- Replace facial, toilet tissue and bathroom amenities in correct amount and location
- Inspect condition of bathrobes and replace soiled or damaged ones.
- Clean closets and door tracks on check out rooms and remove items left by guest. Dust inside.
- Realign, dust and polish all furniture.
- Open all drawers in check out rooms and remove items left by guest, dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains, report any damages to the team leader.
- Remove all dust and debris.
- Set correct time on clock; correct TV channel.
- Clean lamps and light switches; check for proper working order.
- Empty liquid from ice bucket and wipe all surface dry.
- Remove dust, smudges, and spills from honor-bar; ensure it is plugged in and securely closed.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
- Remove trash, debris and cobwebs from balcony or patio.
- Inspect condition of plants; remove debris.
- Remove dust, dirt, marks and fingerprints from entrance door.
- Ensure presence of fire safety, rate cards and "Privacy" sign. Inspect condition and replace as needed.
- Remove dust, dirt, and smudges from A/C unit, vents, grids and thermostat. Set thermostat to 72 degrees Fahrenheit.
- Remove dust, stains and marks from all baseboards, ledges and corners.
- Vacuum carpet in guest rooms as well as around in the corridor.
- Spray air freshener.
- Update status of rooms cleaned on assignment rex.
- At end of the shift, return and restock cart.
- Empty vacuum bag and wipe vacuum.
- Ensure security of any assigned keys.
- To take complete ownership and accountability of a daily planning and preparation phase.
- To take an ownership, "stewardship" position within the department and hotel to ensure operational excellence.
- Promote and support effective departmental and hotel communication through the use of phones, voice-mail, pagers, radios, written correspondence and verbal communication. To respond to all pages and messages promptly.
- Promote and maintain effective, confidential, secure record keeping
- Maintain complete working knowledge of: V.I.P.'s, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
- Correct use and maintenance of equipment iii) All department policies and service procedures
- Provide warm welcome, and anticipation of guest needs throughout their stay.
- Assist Housemen, Engineering, Room Attendants with their job functions to ensure optimum service to guests.
- Promote positive internal and external guest relations at all times. Foster and promote a cooperative working environment, maximizing productivity and employee morale.
- Supports Swire Hotels' cultural and people development implementations and characteristics.
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
- Reads the hotel's Employee Handbook and have an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes within Guest Experience, as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Ability to ensure compliance with hotel standards Policies and procedures with self and staff
- Ability to prioritize and organize work assignments
- Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment.
- Ability to be a team player.
- Ability to focus on attention on details.
- Ability to develop strong, productive, professional relationships with internal and external guests.
- Ability to exert physical effort in transporting equipment and perform job duties
- Ability to endure abundant physical movements in carrying out job duties
- Ability to ensure security and confidentiality of guest and hotel information and materials.
- Ability to work without direct supervision and provide immediate follow-up.
- Ability to protect the assets of the hotel.
-
Room Attendant
2 weeks ago
Soho House & Co. Miami, United StatesJob Description · Job DescriptionThe Role... · A reliable and friendly Room Attendant will provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to ...
-
Room Attendant
2 weeks ago
Trump Miami Resort Management LLC Miami, United States Full timeJob Description · Job DescriptionPOSITION PURPOSE:Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards. · EXAMPLES OF DUTIES: · ESSENTIAL FUNCTIONS: · Check maid closets f ...
-
room attendant
3 weeks ago
JW Marriott Miami Miami, United StatesJob Description · Job DescriptionJOB SUMMARY · Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace gue ...
-
Room Attendant
2 weeks ago
DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Miami, United StatesJob Description · Job Description Responsibilities · Change bed linen daily. · Vacuum carpeting. · Dust all furniture (picture frames, bed frames, lamps, TVs, dressers). · Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc). · Thoroughly clean the bathroom ...
-
Room Attendants
1 week ago
Clevelander Ocean LP Miami Beach, United StatesJob Description · Job DescriptionDuties and Responsibilities: · Cleans guest rooms including, making bed, dusting, vacuuming, etc. · Cleans and sanitizes guest bathrooms; removes trash · Inspects room items such as alarms, light bulbs, TV, remote control, hairdryer, toilet, and s ...
-
Room Attendant
1 week ago
Schulte Companies Miami, United StatesSchulte Companies Northwest 87th Ave [Housekeeper / Cleaner] As a Room Attendant at Schulte Companies, you'll: Ensure?that?rooms?and?public?areas?are?cleaned?and?sanitized?to company-mandated?standards; Ensure that rooms have clean linen, bedding and?towels; Maintain knowledge of ...
-
Room Attendant
1 week ago
Schulte Companies Miami, United StatesSchulte Companies Northwest 87th Ave [Housekeeper / Cleaner] As a Room Attendant at Schulte Companies, you'll: Ensure?that?rooms?and?public?areas?are?cleaned?and?sanitized?to company-mandated?standards; Ensure that rooms have clean linen, bedding and?towels; Maintain knowledge of ...
-
Room Attendant
2 weeks ago
The Elser Hotel & Residences Miami, United States Full timeCompensation Type: Hourly Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fran ...
-
Room Attendant
1 week ago
Hilton Miami Beach, United States OTHEROverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beac ...
-
Room Attendant
2 weeks ago
Mr C Coconut Grove Miami, United StatesJob Description · Job DescriptionMr. C Coconut Grove is looking to hire a Room Attendant to join our hotel staff and provide excellent customer service to our hotel guests. · This position has a competitive wage, depending on experience. All eligible full-time regular employees ...
-
Guest Room Attendant
3 weeks ago
Shaner Hotels Aventura, United StatesABOUT THE TEAM · Shaner Hotel Group has an amazing opportunity at our 208-room, full-service Hilton Aventura Hotel. The Hilton Aventura is a stunning property, that magnifies the beauty of women, diversity, and culture. This 4-star hotel has so much to offer, for our guests and a ...
-
Room Attendant
3 weeks ago
InterContinental Hotels Group PLC Fort Wainwright, United StatesAre you ready to be a part of our Teen Academy? The Teen Academy program is a summer work internship program which began in 2016 at the IHG Army Hotel in Joint Force Base San Antonio. In 2017, other IHG Army Hotels took notice, and a portfolio-wide p Room Attendant, Hotel, HR Man ...
-
Guest Room Attendant
3 weeks ago
Shaner Hotel Group Aventura, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts. · Handle guest complaints ensuring guest satisfaction. · Maintains standards of quality and cleanliness throughout daily assignments. · Observes all house and safety rules ...
-
Room Attendant
1 week ago
Hilton Cabana Miami Beach Resort Miami Beach, United States Full timeOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beac ...
-
Room Attendant
1 day ago
Sheraton Miami Airport Hotel Miami, United States Full timeOverview: · Opportunity: Room Attendant · Clean and maintain guest rooms to ensure rooms meet established standards. · Your Growth Path · Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper · Your Focus · Greet guests upon interaction with a warm an ...
-
Room Attendant
3 weeks ago
YVE Hotel Miami Miami, United States Full timeCompensation Type: · Hourly · Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San ...
-
Room Attendant
2 weeks ago
Moxy South Beach Miami Beach, United States Full timeOverview · Opportunity: Room Attendant · Clean and maintain guest rooms to ensure rooms meet established standards. · Your Growth Path · Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper · Your Focus · Greet guests upon interaction with a warm and ...
-
Room Attendant
3 weeks ago
The Standard Spa, Miami Beach Miami Beach, United States**Primary Functions**: Room attendants are responsible for the upkeep and cleanliness of all guest rooms, for reporting any maintenance deficiencies and handling guests requests or complaints as well as ensure the confidentiality and security of all guest rooms. Our property is l ...
-
Room Attendant
3 weeks ago
Hilton Miami Beach, United StatesRoom Attendant - Hilton Cabana Miami Beach Resort · Overlooking the Atlantic Ocean, the offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals an ...
-
Room Attendant
3 weeks ago
Hilton Miami, United StatesOverlooking the Atlantic Ocean, the offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service. · **Rate**:$16 per hou ...
Room Attendant - Miami, United States - EAST Miami
Description
Job Description
Job DescriptionJOB DESCRIPTION
Position Title: Room Attendant
Department: Housekeeping
Report to: Director of Housekeeping, Assistant Director of housekeeping, Floor Supervisor, Housekeeping Coordinator
Nature of the Job
Basic Purpose & Objective of the Position
Responsible for assisting the Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager and all rooms Managers in the successful ownership and operational execution of the Housekeeping Department. Responsible for assisting the Housekeeping Team Leader in providing genuine care and comfort to the ladies and gentlemen of the respective departments and maintaining a sense of urgency in handling all related matters.
Main Duties
Customer Services
Financial
Operational
People Development
Other Duties
Skills, Qualifications and Experience Requirements