Assistant Store Lead - The Woodlands, United States - Black Rock Roasting Company

Description

• Hourly/Nonexempt
  JOB SUMMARY
• As the Assistant Store Lead you are selfdriven, able to work in a fastpaced environment, and will consistently provide servant leadership to all team members. You thrive in established and new environments and lead the team by example by assisting the Store Lead in maintaining a positive environment, which provides fast, efficient, and friendly service. You will assist in training and mentoring team members in customer service, product knowledge and education, safe work practices, and a demonstrated commitment to Black Rock Coffee Bar's values, policies, and procedures.
  ASSISTANT STORE LEAD ESSENTIAL DUTIES & KEY RESPONSIBILITIES
• Leads, communicates, and champions Black Rock Coffee Bar's values, policies, and procedures.
• Models exceptional customer service for the team.
• Establishes effective and positive team communication through various channels.
• Maintains adequate shift coverage as the active leader on shift, including arranging for shift coverage in the case of unexpected absences and ensure team members adhere to meal and rest period policies by state requirements.
• Assists in planning and executing sales promotions as assigned by the Marketing department.
• Assists in supporting successful stores operations with a focus on Sales, People, Operations, and Cost Balancing (SPOC).
• Promotes and ensures safe work practices, reporting incidents and accidents to the Store Lead.
• Works a minimum of 30 hours on the bar per week.
• Supports Store Lead in hiring, onboarding, and training processes.
• Assists with all offbar duties, ensuring the timely completion of relevant leadership task checklists, including approving timecards, money management, etc.
• Takes proactive measures in troubleshooting equipment, addressing team member concerns, and resolving any other issues that may arise.
• Assists in proficient inventory managements including orders, counters, and product runs, submitting for mileage reimbursement in accordance with company policy.
• Attends all leadership meetings that can occur on a biweekly and/or monthly basis depending on region requirements.

• Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment.
• Abides by service speed requirements without compromising beverage quality or customer service, including thirdparty orders.
• Prepares and serves coffee and coffeeless beverages and food items using retail equipment, such as espresso machines and convection ovens.
• Maintains clean and organized work and customer areas, following health and safety guidelines.
• Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
• Handles accurate cash and credit transactions, including daily cash deposits when required.
• Supports training initiatives and mentors new team members during their onboarding process.
• Manages daily, weekly, and monthly tasks assigned by the leadership team.
• Handles customer complaints and resolve issues professionally and promptly.
• Assists in inventory management and restocks supplies as needed, including product displays.
• Conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements.
• Proficient at working independently during shifts with selfdirected initiative and mínimal supervision.
• Always follows Black Rock Coffee Bar's policies and procedures diligently.

• At Black Rock Coffee Bar, all team members, including Assistant Store Leads, have leadership opportunities and room for growth. We seek proactive and positive individuals who provide exceptional customer service and contribute to a supportive work environment. As an Assistant Store Lead, you can develop leadership skills through initiative, crossfunctional projects, and training new team members. Demonstrating dedication and adaptability, you will foster team member advancement, creating a rewarding experience for both team and customers, and nurturing leaders who embody our values and drive our success.
  REQUIRED SKILLS & COMPETENCIES
• Strong communication and interpersonal skills for effective customer and team interactions.
• Ability to thrive in a fastpaced environment, handling multiple tasks with attention to detail.
• Excellent customer service skills with a friendly, outgoing personality.
• Capable of building positive relationships with customers and team members.
• Flexibility to work weekends, holidays, and varying shifts.
• Demonstrates selfmotivation and ability to work independently and effectively delegates tasks to the team during periods of downtime.
• Must have been employed at Black Rock Coffee Bar for at least 6 months, unless otherwise approved by the Area Manager and Human Resources department.
• Displays passion about growth