- Resolve problems reported to the call center
- Provide first-level contact and problem resolution to clients
- Update and maintain documentation and knowledgebase articles
- Deploy laptops as needed
- Work with vendors as needed to resolve issues
- Create instruction guides and provide training to end-users as appropriate
- Travel to other nearby offices and potentially to out-of-state offices
- Regular predictable and punctual attendance
- 8:30 am to 5:30 pm are standard office hours
- Evening and weekend coverage needed during peak seasons
- On-call shifts and after-hours support as needed
- Web, internet, and general technology savvy
- High level of proficiency with Microsoft Windows and Microsoft Office Suite/Microsoft 365
- Experience with LAN/WAN/wireless technologies and troubleshooting
- Understanding of VPN fundamentals, mobile device management, and spam/virus filtering
- Experience with VOIP phone system and collaboration tools (Cisco preferred)
- Experience with scripting (PowerShell preferred)
- Associates Degree in Computer Science, Information Technology, Management Information Systems or related field is preferred, or equivalent certification(s) with relevant work experience
- 0-2 years of experience, internship experience included
- Experience in a customer service environment is preferred
- Microsoft or other IT certifications a plus
- Keen sense of creative thinking, attention to detail and problem solving
- Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; able to adapt style and tone to effectively engage the audience
- Good collaboration skills, applied successfully across the organization
- Ability to prioritize in a fast-paced environment
- Organized and experienced at successfully between tasks
- Self-motivated with the ability to complete projects in a timely manner
- Accountability for designated areas of responsibility
- Customer service orientation
- Cohen & Company:
- Careers:
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End User Technologies Specialist - Buffalo, United States - Cohen & Company
Description
Overview:
Cohen & Company
Certified Public Accountants
We are excited for the future and our continued growth Our Technology Services team is seeking a talented individual in the role of End User Technologies Specialist. This position will reside in our Buffalo, NY office.
The End User Technologies Specialist will be a member of the Technology Services team working in a team-oriented environment supporting each of the firms service lines. The End User Technologies Specialist will support and maintain all technologies used by Firm employees. Regular activities of this role include deploying hardware, installing and configuring software, diagnosing and resolving trouble tickets, maintenance and repair of laptops and other equipment to ensure optimal performance of the Firms technology environment. The ideal candidate will troubleshoot problem areas in a positive, timely, and accurate fashion, and provide end-user assistance in a helpdesk role with various avenues of advancement within the Technology Services team. You will engage in person and via IM, telephone, email, through screen sharing and other remote technologies.
Responsibilities:Core Competencies
Education and Experience Requirements
Learn more about us:
At Cohen & Company, our purpose is to engage, teach, inspire and improve lives through the power of knowledge and trust. We value great people, teamwork, a competitive spirit and courage, and the ability to adapt and remain optimistic.
Named one of Americas Most Recommended Tax and Accounting Firms by USA TODAY and one of the Best of the Best Firms by INSIDE Public Accounting, Cohen & Company offers assurance, tax and advisory services to clients throughout the U.S. and worldwide. The firm serves a broad range of clients, from privately held companies and their owners; to public and private funds, advisers and fund service providers within the investment industry; to Fortune 1000 multinational enterprises. Founded in 1977, Cohen & Company has more than 800 dedicated professionals across the U.S. and 12 offices in Illinois, Ohio, Maryland, Michigan, New York, Pennsylvania and Wisconsin. Through affiliated entities the firm also has an international presence in the Cayman Islands and Ireland. Learn more at
Estimated Salary Range: $50,000-65,000
*Salaries offered to candidates are determined based on factors such as candidate's relevant skillset, experience, licensure, and certifications, as well as job responsibilities, geography, market considerations, and organizational needs. At Cohen & Company, we don't stop at setting ourselves apart by offering competitive base compensation. As part of our 'great people first' foundational principle, our firm offers a comprehensive and competitive Total Rewards package that allows each employee to design a package that best suits their needs and goes beyond standard options, including time off outside of your standard PTO to recharge and give back to the community, annual discretionary merit increases and bonuses, talent development resources to tap into growth opportunities, and so much more
