- Oversees all workforce operations and activities; coordinates the activities of the career centers for
- Manages the workforce system according to established policies and procedures to meet all
- Understands and applies the concept of a performance driven system.
- Develops and maintains professional relationships with all stakeholders for the benefit of the
- Oversees all special projects and the business solutions departments; coordinates the activities of
- Ability to maintain a productive work environment and perform well under pressure.
- Interprets state and Board rules, regulations and policies and develops, as appropriate, operational
- Works in very close collaboration with other departments, to collect and review performance data
- Leads the outreach teams; develops, monitors, and maintains meaningful partnerships for the benefit
- Identifies training and technical assistance needs for staff and provides and/or facilitates the
- Collects best practices from within and outside the system and shares with all stakeholders.
- Advises, mentors and motivates staff to achieve workforce system goals and serve customers with
- Resourceful and takes initiative as appropriate to solve customers' needs.
- Instills respect, professionalism and customer engagement in staff when dealing with all customers.
- Contributes in ensuring the safety of customers and staff.
- Ensures customer confidentiality at all times and maintains the integrity of the operations in the
- Ensures that customer complaints and requests are handled timely, in the most professional manner
- As a member of the leadership team, convenes staff and teams to review the effectiveness of the
- Informs the leadership team about matters that may affect the contract and/or the workforce system
- Performs other related duties as assigned.
- Bachelor Degree from an accredited college or university in a relevant field of study and eight (8)
- Associate Degree from accredited college with 10 years of experience working in the public or
- High School Diploma or equivalent from an accredited educational institution with 12 years of work
- Strong understanding and extensive knowledge of the workforce programs and the workforce
- Strong experience in budgeting and funds management.
- Strong leadership skills (ability to motivate and provide guidance to staff, management and
- This position is in the Workforce Solutions service delivery area. A Deputy Director of Operations must
- Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).
- Strong knowledge of effective management techniques and practices, including planning,
- Ability to analyze and interpret information (policy) and data (performance) and provide meaningful
- Health Insurance (with no cost options for employee only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 6% Employer Match
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Pet Insurance
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Deputy Director, Operations and Partnerships - Daytona Beach, United States - C2 Global Professional Services
Description
Overview:
This position performs highly advanced program administration and managerial tasks; works
closely with the Managing Director to plan, organize, and direct the day-to-day operations of the workforce
system. Works in close collaboration with the management team to develop, implement and assess the
effectiveness of operations and service delivery to customers and ensures, workforce system goals, performance
and benchmarks are met. Responsible for directing the work of staff to provide exceptional customer service.
Must exercise discretion and independent judgment in matters of significance to the management of the
workforce system and related operations
ESSENTIAL DUTIES AND RESPONSIBILITIES:
budget to serve all customers to meet contracted performance measures and expenditure benchmarks.
and career center performance improvement plans to meet all contracted performance measures and
benchmarks.
liaison/resource to community organizations.
improvement in the delivery of services and achieving the goals throughout the workforce system;
develops a team approach to problem solving.
Skills/Qualifications:
state, board or contractor level; five (5) years must be in a supervisory or management capacity, or
management capacity, or
be in a supervisory or management capacity.
databases and related management information systems (TWIST, WIT, Ad hoc reports, budget
templates, etc.)
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this job, the
employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands,
pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel,
talk and hear. Occasional travel required.
COMPANY OVERVIEW:
C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of "Respect, Communication, Customer Engagement and Ingenuity."
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life.
Equal Opportunity Employer:
minority/female/disability/veteran
JOB CODE:
8810E1-2-DDWOP