Sr. Customer Success Manager - New York - Software Guidance & Assistance

    Software Guidance & Assistance
    Software Guidance & Assistance New York

    3 hours ago

    Description

    Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Customer Success Manager for a contract assignment with one of our premier SaaS clients in New York, New York. Also open to EST-based remote candidates.

    This is an exciting opportunity to join the Customer Strategy & Success team as a Customer Success Manager, focusing on driving adoption of Digital Media Emerging Solutions (Express, Firefly and Acrobat AI Assistant) for top Enterprise customers in the Agency and Systems Integrators vertical.

    In this role, you will be directly engaged with leadership at some of the world's most well-known companies, helping unlock value and fostering adoption of the client's emerging solutions throughout the organization. In addition, you can expect to work closely with a cross-functional ecosystem, including Strategic Development, Account Executives, Professional Services, Marketing, Product and more, to develop new value propositions, build awareness, and reveal new growth opportunities. The Customer Success & Strategy team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments.

    Responsibilities:

    • Act as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
    • Collaborate with senior-level account stakeholders to efficiently implement the customer's strategy and roadmap.
    • Find opportunities for emerging solutions to streamline workflows, enhance creativity, and improve productivity
    • Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations.
    • Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
    • Foster innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process.
    • Identify Customer risk, and work with Adobe ecosystem team to create and execute on risk mitigation and "get well " plans.
    • Serve as the voice of the customer internally – sharing strategic use cases, process improvements, and asks back into the internal ecosystem.

    Required Skills:

    • Bachelor's Degree and/or relevant work experience
    • 10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.) Design/creative industry experience a plus
    • Shown effectiveness in handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
    • Deep understanding of the challenges and opportunities faced by enterprise visual communicators
    • Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly
    • Exceptional interpersonal, presentation, and communication skills, both verbal and written
    • Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners
    • Existing knowledge of software in digital marketing and/or digital media space
    • Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
    • Validated experience with account planning & customer success plans
    • Effective at leading executive C-level discussions, presentations, meetings, and workshops
    • Flexibility to travel (approx. 20%)

    SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

    SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.


    #J-18808-Ljbffr

  • Success Manager

    1 month ago

    Only for registered members New York

    We are seeking a Success Manager to join our team at MDVIP. As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. · ...

  • Customer Success Manager

    5 days ago

    Workwize New York

    Customer Success Manager · We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. · Drive customer success and satisfaction:Be responsible for the complete customer lifecycle, ensuring succe ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York Full time

    As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across the US. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York Full time $75,000 - $95,000 (USD)

    We are looking for people who have a magic combination of domain expertise, enterprise implementation, project management experience, and customer management skills.This role is fully remote based in the Eastern or Central Time Zones · The Customer Success Manager will act as Wor ...

  • Customer Success Manager

    1 week ago

    Only for registered members New York

    We're building a dedicated Customer Success function for a fast-growing FinTech organization and are looking for a Customer Success Manager to help shape it from the ground up. · Own and grow relationships with a portfolio of customers · ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York

    We are looking for a dynamic Customer Success Manager to join our team at AirPay.We are committed to delivering exceptional customer service and building lasting relationships with our users. · ...

  • Manager, Customer Success

    1 month ago

    Only for registered members New York

    This position offers · the opportunity to lead a high-performing Customer Success team focused on driving product adoption, · retention, and growth across a diverse customer base. · ...

  • Client Success Manager

    3 weeks ago

    Only for registered members New York

    We are seeking a highly motivated and experienced Customer Success Manager (CSM) to support and grow a portfolio of enterprise clients within a digital advertising technology environment.Serve as the primary point of contact for assigned enterprise customers, managing relationshi ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York

    Vendition is seeking a high-performing Customer Success Manager for one of our high-growth partner companies. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York

    We are seeking an energetic and highly motivated Customer Success Manager to support and grow our portfolio of Class A commercial real estate (CRE) clients. · B.A./B.S required · 5+ years of experience in Customer Success, Account Management, or a client-facing role within the en ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York $70,000 - $100,000 (USD)

    The Customer Success Manager will be the strategic point person for Currence's Strategist onboarding, activation, and ongoing account management—with particular emphasis on enterprise contracts and institutional partnerships. · Evaluate the existing onboarding plan for new strate ...

  • Customer Success Manager

    1 hour ago

    Brightflag New York

    The Opportunity · Brightflag brings a trailblazing product, which is truly differentiated, to a legal tech growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams support our customers to deliver signific ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York $53,000 - $71,000 (USD)

    We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences as Customer Success Managers at Meltwater.Become part of a diverse community that celebrates your unique contributions. · Cultivate strong advocacy by empowering ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York

    We're hiring our second Customer Success Manager to help define how we support customers and grow our responsibilities quickly at a fast-moving startup.This is a foundational role on our team where you'll ensure every customer has a seamless onboarding experience and feels suppor ...

  • Manager, Customer Success

    1 hour ago

    Cato Networks New York

    About the Role: As a Manager of Customer Success for AMER, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success AMER, you will manage a team of Customer Success Managers (CSMs) while working closely with cros ...

  • Customer Success Manager

    1 week ago

    Only for registered members New York Full time

    Job summary/We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. · In this ...

  • Customer Success Manager

    1 month ago

    Only for registered members New York Full time

    Sweep is an agentic workspace for Salesforce that makes complex configurations simple to see, govern, and scale. As a Customer Success Manager you'll own relationships with Sweep's largest and most complex enterprise accounts. · ...

  • Partner Success Manager

    2 weeks ago

    Only for registered members New York $131,000 - $154,000 (USD)

    Abridge is transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. · Independently manage day-to-day partner relationships, · Run recurring partner status calls, · Triage incoming partner reques ...

  • Manager, Customer Success

    1 month ago

    Only for registered members New York Full time

    This role offers the opportunity to lead a high-performing Customer Success team focused on driving product adoption, retention, and growth across a diverse customer base. · ...

  • Customer Success Manager

    2 weeks ago

    Only for registered members New York

    Shields Group Search is supporting a fast growing Series A startup that is building the next generation operating system for a large and essential legacy industry. · The company is expanding its client success function to support the next phase of growth. · Serve as a product exp ...

  • Customer Success Manager

    3 weeks ago

    Only for registered members New York

    We are hiring a Client Success Manager to own customer relationships and help build a world-class success motion from the ground up. · This is a high-visibility role for someone who thrives in fast-paced environments and takes pride in delivering an exceptional client experience. ...

Jobs
>
Sr. customer success manager
>
Jobs for Sr. customer success manager in New York City