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    Patient Care Coordinator - Boston, United States - New England College of Optometry

    New England College of Optometry
    New England College of Optometry Boston, United States

    3 weeks ago

    Default job background
    Description
    :


    The New England College of Optometry (NECO) prepares the next generation of eye care providers, educators, and innovators through a rigorous curriculum and extensive clinical experiences.

    NECO graduates compassionate and skilled optometrists prepared to practice in diverse settings.

    Located in the heart of Boston's Back Bay, the College is a small, independent graduate institution that currently enrolls students from 34 states and 8 countries.

    The College has its teaching location at 424 Beacon Street, Boston and three owned and operated eye clinics (Boston and Roslindale, and at Perkins).

    NECO has an exciting opportunity in our Boston Clinic for a Patient Care Coordinator.

    NECO Center for Eye Care is the affiliated clinical system of the New England College of Optometry, a professional graduate school in Boston's Back Bay.

    The PCC position will be located at 4199 Washington St #2, Roslindale. This is a full-time position that reports to the Lead Patient Care Coordinator.

    The Patient Care Coordinator must have a strong professional work ethic and be willing and able to manage multiple priorities.

    The PCC must also be a caring individual with excellent customer service skills and exceptional attention to detail to work at the front desk assisting patients must be proactive, creative and have a high level of energy and enthusiasm.

    Patient Care Coordinator Responsibilities
    Answer incoming telephone calls, greet and check in/check out patients in a professional, courteous, and timely manner
    Acquire full knowledge of patient practice management software
    Schedule patients for appointments, follow up with no shows, and communicate any billing issues prior to appointments
    Accurately obtain and enter all demographics information
    Collect insurance co-pays or self-pay balances. Communicate with the billing department regarding issues and clarifications involving billing
    Review billing benefits tab to ensure that appropriate procedures and diagnosis codes have been designated by provider
    Maintain and ensure HIPAA compliance with patient medical records and personal health information
    Prepare paperwork for the next clinic day next day, confirm appointments, reconcile cash box on a daily basis. Promote culturally competent care and proactively make provisions for linguistically competent care
    Respond to staff doctor needs before, during, and after patient exam
    Understanding the specifics related to various appointment types, proactively seek patient referrals and prior authorizations when needed
    Notify Specialty Care Coordinator about all contact lens orders and dispense contact lenses to patients
    This position works at a computer station for extended periods of time
    Other duties as required
    **This full-time position including Saturdays (dates to be discussed with the Lead Patient Care Coordinator, but we can be flexible on the dates worked). Applicants may work the occasional evening.

    NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.

    Salary:

    $23

    The NECO Commonwealth Eye Care Clinic has free parking available to its staff.

    New England College of Optometry offers a robust benefits program including:

    3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
    Mental Health and Wellness benefits
    BCBS Dental
    Discounted vision services
    13 paid holidays and generous paid time off for sick, vacation, and personal days
    Employer-paid life insurance, and short-term and long-term disability
    Voluntary Insurance:

    life, critical illness, hospital indemnity, accident,
    Voluntary Benefits:

    employee discounts and pet insurance
    9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
    Qualified Public Service Loan Forgiveness Employer
    Requirements:

    Patient Care Coordinator Requirements:

    At least one full year demonstrated experience in a customer service setting, preferably six months receptionist experience in a health care setting required
    Spanish or Creole proficiency preferred
    Experience in eye care practice administration highly preferred
    Knowledge of reception tasks, office policies/procedures, paperwork needed
    Knowledge of customer service concepts and techniques needed
    High school diploma required
    Skills and Abilities
    Strong interpersonal skills necessary in order to deal effectively and courteously with patients, families and co-workers
    Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other visitors
    Ability to organize and prioritize tasks effectively.
    Ability to read, understand and follow oral and written instructions in order to prepare medical records, collect payments and schedule appointments
    Ability to review and enter patient information accurately
    Excellent ability to use technology including typing skills, scanning, faxing, familiarity with G (Google) Suite and Microsoft Office
    Following the HIPAA guidelines, exchange patient related information with a variety of clinic personnel.
    Ability to organize and prioritize tasks effectively.
    Ability and willingness to drive between locations if necessary (Commonwealth Ave. Boston and Washington Street, Roslindale)
    Ability to perform well in a fast-paced environment
    PM23

    Compensation details:
    23-23 Hourly Wage

    PI2bc332dc3de

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