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New England College of Optometry Boston, United States: The New England College of Optometry (NECO) prepares the next generation of eye care providers, educators, and innovators through a rigorous curriculum and extensive clinical experiences. NECO graduates compassionate and skilled optometrists prepared to practice in diverse sett ...
Patient Care Coordinator - Boston, United States - New England College of Optometry
Description
:
The New England College of Optometry (NECO) prepares the next generation of eye care providers, educators, and innovators through a rigorous curriculum and extensive clinical experiences.
Located in the heart of Boston's Back Bay, the College is a small, independent graduate institution that currently enrolls students from 34 states and 8 countries.
The College has its teaching location at 424 Beacon Street, Boston and three owned and operated eye clinics (Boston and Roslindale, and at Perkins).
NECO has an exciting opportunity in our Boston Clinic for a Patient Care Coordinator.NECO Center for Eye Care is the affiliated clinical system of the New England College of Optometry, a professional graduate school in Boston's Back Bay.
The PCC position will be located at 4199 Washington St #2, Roslindale. This is a full-time position that reports to the Lead Patient Care Coordinator.The Patient Care Coordinator must have a strong professional work ethic and be willing and able to manage multiple priorities.
The PCC must also be a caring individual with excellent customer service skills and exceptional attention to detail to work at the front desk assisting patients must be proactive, creative and have a high level of energy and enthusiasm.
Patient Care Coordinator ResponsibilitiesAnswer incoming telephone calls, greet and check in/check out patients in a professional, courteous, and timely manner
Acquire full knowledge of patient practice management software
Schedule patients for appointments, follow up with no shows, and communicate any billing issues prior to appointments
Accurately obtain and enter all demographics information
Collect insurance co-pays or self-pay balances. Communicate with the billing department regarding issues and clarifications involving billing
Review billing benefits tab to ensure that appropriate procedures and diagnosis codes have been designated by provider
Maintain and ensure HIPAA compliance with patient medical records and personal health information
Prepare paperwork for the next clinic day next day, confirm appointments, reconcile cash box on a daily basis. Promote culturally competent care and proactively make provisions for linguistically competent care
Respond to staff doctor needs before, during, and after patient exam
Understanding the specifics related to various appointment types, proactively seek patient referrals and prior authorizations when needed
Notify Specialty Care Coordinator about all contact lens orders and dispense contact lenses to patients
This position works at a computer station for extended periods of time
Other duties as required
**This full-time position including Saturdays (dates to be discussed with the Lead Patient Care Coordinator, but we can be flexible on the dates worked). Applicants may work the occasional evening.
NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.
Salary:
$23
The NECO Commonwealth Eye Care Clinic has free parking available to its staff.
New England College of Optometry offers a robust benefits program including:
3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
Mental Health and Wellness benefits
BCBS Dental
Discounted vision services
13 paid holidays and generous paid time off for sick, vacation, and personal days
Employer-paid life insurance, and short-term and long-term disability
Voluntary Insurance:
life, critical illness, hospital indemnity, accident,
Voluntary Benefits:
employee discounts and pet insurance
9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
Qualified Public Service Loan Forgiveness Employer
Requirements:
Patient Care Coordinator Requirements:
At least one full year demonstrated experience in a customer service setting, preferably six months receptionist experience in a health care setting required
Spanish or Creole proficiency preferred
Experience in eye care practice administration highly preferred
Knowledge of reception tasks, office policies/procedures, paperwork needed
Knowledge of customer service concepts and techniques needed
High school diploma required
Skills and Abilities
Strong interpersonal skills necessary in order to deal effectively and courteously with patients, families and co-workers
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other visitors
Ability to organize and prioritize tasks effectively.
Ability to read, understand and follow oral and written instructions in order to prepare medical records, collect payments and schedule appointments
Ability to review and enter patient information accurately
Excellent ability to use technology including typing skills, scanning, faxing, familiarity with G (Google) Suite and Microsoft Office
Following the HIPAA guidelines, exchange patient related information with a variety of clinic personnel.
Ability to organize and prioritize tasks effectively.
Ability and willingness to drive between locations if necessary (Commonwealth Ave. Boston and Washington Street, Roslindale)
Ability to perform well in a fast-paced environment
PM23
Compensation details:
23-23 Hourly Wage
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