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Patient Service Representative - St Joseph, United States - Corewell Health
Description
Job SummaryProvides clerical support in complex matters to assist in the delivery of quality health care services.
Essential Functions
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Responsible for identifying and reminding patients of health maintenance gaps.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Required High School Diploma or equivalent
2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 10 lbs
Bilateral Carry > 5 lbs:
Seldom up to 10 lbs
Unilateral Carry > 5 lbs:
Seldom up to 10 lbs
Pushing Force > 5 lbs:
Seldom up to 20 lbs
Pulling Force > 5 lbs:
Seldom up to 15 lbs
Sitting:
Frequently
Standing:
Occasionally
Walking:
Occasionally
Forward Bend - Standing:
Seldom
Forward Bend - Sitting:
Occasionally
Trunk Rotation - Standing:
Seldom
Trunk Rotation - Sitting:
Occasionally
Squat:
Seldom
Stair Climbing:
Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling:
Occasionally
Forceful Grip > 5 lbs:
Seldom
Forceful Pinch > 2 lbs:
Seldom
Finger/Hand Dexterity:
Frequently
Visual Acuity 1 [None = No; Seldom = Yes]: Seldom
Primary Location
SITE - Health Park Medical Office Building Hollywood Rd - St Joseph
Department Name
Orthopedic Physical Therapy/ Hand Clinic - St Joseph
Employment Type
Part time
Shift
Day (United States of America)
Weekly Scheduled Hours
28
Hours of Work
Monday - Thursday 9-2, Friday 7:30-3:30
Days Worked
Monday - Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.
We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.
From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.
Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.
Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
