Msp Operations Team Lead - Austin, United States - Indeed Flex

Indeed Flex

Verified Company

Austin, United States

6 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

_We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring_
The current staffing model is broken, with low wages and limited opportunities.

As flexible work continues to grow, we're taking a radically different approach:

providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles.

In doing so, we aim to revolutionize the industry.

Main Purpose

The main purpose of the Operations Team Lead is to support the Operations Team in providing our clients and partner agencies with compliance verification, shift scheduling, optimizing shifts for attractiveness, confirming venue notes, new account provisioning, shift requirements, and key client integrations.

This individual will support identification of new tools, training, coaching, and knowledge sharing to develop the capabilities of their team to meet performance KPIs and SLAs.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

Support Operations Management with executing and improving workflow and processes for service delivery, case management, shift handoffs, escalation and deescalation, and building customer loyalty
Monitor and measure team performance and conduct regular oneonone sessions with each team member
Coordinate with crossfunctional teams, internal and external, to build customercentric, efficient, and scalable operations strategies
Drive a culture of collaboration, respect, and inclusion
Ensure clear, cohesive, and prompt communication of all changes, updates, and outstanding global issues to the team on a regular, proactive basis

Requirements:

Minimum two (2) years of supervising a team of support representatives in a highvolume, highurgency environment with omnichannel support platforms
Highly proficient in delivering bestinclass customer service and support in an omnichannel support environment
Demonstrated support in providing strong leadership and direction to a team of direct reports with performance management and communication for an asynchronous, globally distributed team
Expertise in digital support platforms, including CRM, knowledge repositories/wikis, data management, data visualization tools, analytics & reporting, etc
Expertise in Google Workspace or Microsoft equivalent
Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our techdriven advantage
High level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with mínimal direct supervision
Highly proficient with Microsoft Office / Google Workspace software suite
Highly proficient with utilizing several tools to enable realtime collaboration with a globally distributed workforce, such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc
A commitment to driving the Indeed Flex mission: to help people get jobs instantly

Benefits:

- $60,000 to $80,000 base

Performancebased bonus
Medical, Dental, Vision, and 401K
Access to all Company & Employee Benefits
25 days PTO (prorated) + Birthday Day Off
8 Public Holidays
Duvet days
Laptop + WFH equipment
Hybrid working model we work best collaboratively, so we've provided a workspace where you'll thrive whilst still giving the flexibility to work remotely when you need
Volunteer days
STIPs (Short Term Incentive Plan
):
Regular team-building events

_You'll fit right in at Indeed Flex if:_
- _You're a great communicator and highly collaborative. We're best when we all pull in the same direction_
- _You don't mind doing the work, whatever it is - you can see the impact at the end, and you're in it for the long haul_
- _Data is your heart and soul - you know you need it to drive you in the right direction_
- _You're proactive and always willing to learn_
- _You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we're about, and you want to be a part of it._