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North Berwick

    Customer Support Representative - Clive, United States - The Wittern Group

    The Wittern Group
    The Wittern Group Clive, United States

    3 weeks ago

    Default job background
    Description


    Responsibilities:
    • Work with Team Members, service providers, and customers to set up new installations of equipment.
    • Follow up of services rendered to customers, and closeout completed service tickets.
    • Provide any needed training for new equipment.
    • Assist customers through continual support of equipment, and complete required actions for resolution.
    • Assist in the completion for the final evaluation of product and if needed, and connection to the cloud management system
    • Potentially provide field support and assistance occasionally
    • Quickly understand various vending equipment and services
    Requirements

    Requirements:
    • High School Diploma or Higher
    • 2 Years customer service or call center support experience in equipment support
    • Proficient Microsoft office related tools
    • Excellent verbal and written communication skills
    • Strong listening skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Ability to lift up to 20 pounds occasionally


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