Referral Specialist Urology Clinic - Phoenix, United States - Banner Health

Banner Health
Banner Health
Verified Company
Phoenix, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Primary City/State:

Phoenix, Arizona


Department Name:

C/P-Urology-Clinic


Work Shift:

Day


Job Category:

Administrative Services


At Banner - University Medical Group (BUMG), we're creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system.


Whether it's a second opinion or a life-saving procedure, the specialists at the Urology Institute's centers and clinics offer seamless collaboration between doctors and whole-scale expertise when it comes to urology health care in the greater Phoenix and Arizona areas.

And because we're located on campus at Banner - University Medical Center Phoenix, our urology providers have access to some of the newest medical technologies and most advanced treatment techniques available.


As a Referral Specialist on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care, scheduling patients, obtaining records, completing estimates, taking patient calls, and resolving alerts.

Preferably urology experience, scheduling experience, power chart, nextbar, and revenue cycle experience, but not required

This is a full time (40 hours/week), day shift position: Monday - Friday 8:00am-5:00pm. Opportunity to work from home, growth, and working with great team


Banner Health has been recognized by Becker's Healthcare as one of the 150 top places to work in health care. In addition, we recently made Newsweek's list of America's Greatest Workplaces 2023 for Diversity.

These recognitions reflect Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement.

University Medical Center Phoenix is a nationally recognized academic medical center.

The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals.

Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center.

The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.


This position is responsible for coordinating referral orders for a continuation of treatment, such as specialty services and diagnostic testing within a primary care practice.

This position provides all pertinent clinical information needed for the payor authorization and the facility or specialist prior to the services being rendered.

The position is responsible for tracking and managing all referrals with the intention and outcome to close any patient care gaps, along with providing documentation to promote team awareness.


CORE FUNCTIONS

  • Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements
  • Acts as a liaison between patients, providers and staff members for patients' referral and follow up needs. Provides prompt and professional service for the patients by assisting in educating patient/family and assisting patients with external resources when needed.
  • Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization and communicating with receiving facilities
  • Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals and following up with patients if appointments are not kept
  • Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources
  • Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources
  • This position has frequent communications with patients, physicians, staff, and third party payers. The position must work with and understand the concepts of managed health care and be able to prioritize tasks within established guidelines with moderate supervision

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Possesses 1 y
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