- Provides strong leadership across a diverse set of complex business, risk, and regulatory required functions in the deposit area from customer service, mobile/online banking systems, back-office operations, systems maintenance/upgrades, and new digital product rollouts.
- Leads a team of professionals in delivering a best-in-class customer experience for our clients.
- Creates and implements strategies involving people, processes, and technology to support the rapid growth of existing or new business lines. Builds forward looking business plans to scale multiple products/services simultaneously.
- Manages and constantly evolves and improves a very strong risk management culture within deposit operations and client experience. Manages risk through strong process development, policies, training programs, systems oversite, and by partnering with all lines of defense to identify areas of improvement and implementing change as needed. Maintains expert knowledge of all federal and state laws and regulations, along with the Bank's policies and procedures, with working knowledge of fraud mitigation strategies.
- Collaborates with key stakeholders, line of business leaders, and other managers to drive unique value to clients through enhanced or new products/services/channels. Adeptly manages the inherent challenge of managing innovation while managing risk.
- Manages the performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure the delivery of customer service objectives and the engagement, motivation and development of the team.
- University (Degree) Preferred
- 8+ Years Required; 10+ Years Preferred
- Physical Requirements: Sedentary Work
- 10+ years of deposit operations experience
- 5+ years of escheatment and disputes experience
- Experience with process improvement initiatives.
- Ability and willingness to travel at least 30% of the time by personal, company or leased vehicle and/or by airplane to Islandia, NY, including overnight stays.
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Deposit Operations Leader - Irvine, United States - EverBank NA
Description
Job DescriptionDeposit Operations Leader
The Deposit Operations Leader is a key member of the Bank's management team and plays a significant role in the growth of the company. This role manages and builds deposit related operational capabilities to serve our bank clients, roll-out new products/services, and support new banking partnerships with third-party brands. Strong candidates are masters at leveraging technology to improve internal processes and deliver great client experiences.
Key Responsibilities and Duties
10PL
Additional Information
Preferred Qualifications
Posting End Date:5/24/24
#LI-AF1
#LI-Hybrid
Job Description Disclaimer
This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.
Company Summary
EverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.
VEVRAA Federal Contractor
Benefits Summary
EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.
EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.
EverBank prohibits pay discrimination on the basis of any protected characteristic.
EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.
EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.
EEO Statement
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
Pay Transparency Non-Discrimination Provision
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at TTY
Machine Readable Files
The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:
Machine Readable Files (MRFs) - Aetna
Location(s)
18100 Von Karman Ave, Irvine, California 92612
301 West Bay Street, Jacksonville, Florida 32202
11 Oval Drive, Islandia, New York 11749
Deposit Operations Leader professionals in Irvine
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Josh Miller
Executive Level Leader and Industrial Engineer