Assistant Manager - Santa Barbara, United States - West Marine

West Marine

Verified Company

Santa Barbara, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store

These operations include:

ensuring excellent customer service, meeting and exceeding the stores annual sales goal, inventory shrinkage, and high-quality of work-life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen.

Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.

West Marine is a Drug Free Workplace and Equal Opportunity Employer

Supervisory Responsibilities:

Coach, mentor and grow your team for excellent store operations.
Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
Agile leader who enjoys prioritizing and planning to drive results and meet business goals. Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

Duties/Responsibilities:

Actively executes programs and procedures that drive sales with the team and customers
Implement store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
Work with store team to grow wholesale business and market share though planning and goal setting
Ensure the store and staff are representing the highest expression of our brand and the service we provide
Ensure high level of customer satisfaction through excellent service
Train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases
Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
Communicate to store associates important information on Asset Protection policies and guidelines
Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
Protects crew members and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with all legal requirements
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other jobrelated duties as assigned

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problemsolving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a highpaced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.

Education and Experience:

High school diploma or equivalent.
At least two years related experience required.

Physical Requirements:

Must be able to lift up to 50 pounds at times.
Ability to be mobile on the sales floor for extended periods of time.

Salt and freshwater fishing experience desired. Familiarity with boating helpful, but not mandatory

Brand:
West Marine

Address: 26-A South Calle Cesar Chavez Santa Barbara, CA

Property Description: 55- Santa Barbara

Property Number: 557