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    Live Account Manager - Draper, United States - eBay

    eBay
    eBay Draper, United States

    1 week ago

    Default job background
    Full time
    Description

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

    Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

    Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

    About the team and the role:

    eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.

    We are looking for an experienced Account Manager who can join this exciting growing program and play a pivotal role in driving scale and success. As an eBay Live Account Manager, you will work closely with our sellers to help them succeed on this exciting new platform in partnership with our category managers. This role will be working closely with our collectibles category to start.

    Visit for sampling past events and to see what's coming up next

    What you will accomplish:

    Seller acquisition management:

    • Support in the creation of playbooks / refined criteria to prioritize sellers into eBay Live
    • Oversee pipeline and conversion health in partnership with business development, category managers and Live operations teams

    Seller / relationship management:

    • Manage portfolio of sellers on an ongoing basis, conducting regular reviews of performance and managing toward goals
    • Deeply understand the needs of and collaborate with individual sellers to support their growth and increased engagement on eBay Live
    • Create reports on key success metrics and regularly report to seller partners and eBay leadership. Metrics should be related to, but not limited to, financial targets and seller individual goals.

    Support scalable seller growth model:

    • Work with cross-functional internal partners to resolve seller issues and find opportunities in the selling journey
    • Partner with category managers on opportunities to highlight sellers and assortments through exclusive product offerings and promotions on eBay Live on a scalable way
    • Develop scalable models that allow for sellers to grow their businesses on eBay and eBay Live across programming, scaling, inventory and transactional formats.
    • Project manage execution workstreams related to seller needs

    ​What you will bring:

    • BA/BS degree or equivalent, with 3+ years of relevant ecommerce experience working directly with sellers and retailers, e.g., category management, account management, business operations
    • Proven track record leading multiple priorities simultaneously with minimum guidance
    • Ability to articulate vision and purpose for the initiatives and programs.
    • Strong project management, organization, and partner engagement skills, including multitasking to lead and execute projects
    • Strong verbal and written communication and interpersonal skills to work effectively with sellers and internal team members
    • Ability and willingness to travel to meet in person with accounts (up to 15% of month)

    Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

    eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

    Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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