Team Leader Sales Customer Service - Taylor Ridge, IL, United States - Golden Gate Group

Golden Gate Group
Golden Gate Group
Verified Company
Taylor Ridge, IL, United States

2 weeks ago

James Miller

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James Miller

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Freelance
Description

As a modern and forward-thinking energy provider, we offer not only traditional services such as electricity, gas, and water, but also energy services, technical services, and telecommunications products.

We advise and support our customers on questions related to renewable and environmentally friendly energy generation, technical services and installations, and customized supply solutions, often in combination with innovative and intelligent future technologies.


For our "Sales" department, we are currently seeking a team leader (m/f/d) for the area of "Customer Service for Private and Commercial Customers" in Taylor Ridge, IL.
Join us
As a team leader, you will be responsible for coordinating and managing all operational activities and play a key role in shaping the realignment and expansion of our customer service:

  • Providing professional leadership and management of the responsible area, as well as continuous support and development of employees
  • Managing and optimizing the organizational processes to ensure availability and service responsiveness
  • Independently clarifying complex and nonstandardized issues and providing technical support and guidance
  • Managing and further developing the complaint management system
  • Handling and resolving customer inquiries and business transactions in the ticket system (e.g. registrations, cancellations, changes to master data, billing clarifications, customer identification)
  • Forwarding relevant information to the appropriate departments to ensure customer consultation by subject matter experts
  • Processing and handling correspondence related to written customer contacts and inquiries
  • Creating statistics and evaluations of key performance indicators for reporting purposes and deriving recommendations for continuous improvement
  • Processing and
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