Part-time Customer Care Rep Trainee - Hughesville, United States - Southern Maryland Electric Cooperative(SMECO)
3 weeks ago
Description
US:
MD:HUGHESVILLE
PART TIME
WE HAVE IMMEDIATE OPENINGS FOR CALL CENTER ORIENTED CUSTOMER SERVICE PROFESSIONALS
Southern Maryland Electric Cooperative (SMECO) is a customer-owned electric cooperative providing electricity to more than 165,000 customers located just south of Washington, D.C.
RESPONSIBILITIES:
- Learns to answer all incoming calls/inquiries and customer requests by offering prompt, confidential assistance.
- Learns to monitor and complete follow up with customers to ensure customer service requests and/or issues are resolved.
- Learns how to prepare correspondence to handle customer inquiries and prepare and submit statistical data.
- Participates in training and testing for: system upgrades, new processes and job knowledge and sharing.
TRAINING:
weeks of extensive on the job training
- Must be willing to commit to attending training for the 1516 week timeframe
- Training hours are Mon-Fri 9am5pm
REQUIRED SKILLS:
- Must be 18 years of age or older
- Must have at least 3 years of customer service experience. Call Center experience is preferred
- Must be flexible and willing to work additional hours as needed
- Dependable and possesses strong work ethic
- Ability to work in a structured environment
- Technically Savvy
- Pays attention to detail
- Communicate effectively
- Strong team player & serviceoriented worker
- Successful completion of customer service skills assessment required
- Must pass background check and drug/alcohol tests
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Notice of Equal Opportunity Employment:
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated.
We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.
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