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- Demonstrated ability to read, write, speak, and understand English.
- Ability to add, subtract, multiply, divide, and calculate percentages.
- Above average ability in the following skills: Written and verbal communication, service orientation, attention to detail, time management, teamwork, problem solving, handling stress.
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Customer Care Representative - Minneapolis, United States - IQS, Inc.
Description
About Us:
How many companies can say they've been in business for over 177 years?
Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team
What's the role?
As the Customer Care Representative, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience with process enhancements by contributing to our goal of providing our customers with superior aftermarket care. This position is responsible for effective and timely communication and problem resolution relating to facilitating and managing order fulfillment activities related to: processing request for quotes, Metrology Services order entry and invoicing, spare parts order processing, styli/accessory order processing, SF&G bench repair repairs, and open sales order monitoring, escalation, and management.
The position requires a strong attention to detail, an intense focus on customer satisfaction, works effectively with all internal departments, and the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.
Sound Interesting?
Here's what you'll do:
Do you qualify?
Nice to haves:
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tracy HollstadtZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).