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    Coordinator Resort Services - Las Vegas, United States - Treasure Island

    Treasure Island
    Treasure Island Las Vegas, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Specific Job Functions:

    • Cultivate return business by expressing the company's philosophy of hospitality in all customer interactions.
    • Enthusiastically demonstrate a complete working knowledge of all room types, room amenities, restaurants, show and general knowledge of the hotel.
    • Up-sell into various room/suite types, restaurants and show.
    • Provide the highest level of customer service.
    • Check availability and book reservations.
    • Responsible for changing, canceling, and reconfirming existing reservations as necessary.
    • Add special comments/instructions to existing reservations as necessary.
    • Follow established blocks/restrictions as issued by management.
    • Seize every opportunity to enthusiastically sell restaurants, shows and other property services.
    • Transfer callers to other departments as necessary.
    • Send guest correspondence as needed.
    • Answer incoming calls in a timely manner.
    • Ensure department business is carried out in an efficient and professional manner.
    • Perform all duties deemed necessary for the success of the department.

    Qualifications:

    • Strong verbal and written communication skills.
    • Excellent organizational skills.
    • Aptitude to learn multiple computer programs.
    • Highly motivated and energetic when dealing with customers and/or routine tasks.
    • Ability to multi task within multiple telephone queues and systems.
    • Previous customer service experience preferred.
    • High school diploma required.
    • Prior call center, room reservations or front desk experience preferred.
    • Bilingual preferred.
    • Ability to use multi-line phone systems, fax machine, and copier preferred.
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