- Greet and assist customers both in person and over the phone, managing transactions effectively and professionally.
- Verify the accuracy of cash deliveries received from armored car services and document manifests accordingly.
- Conduct precise counts and validation of cash and currency to maintain accuracy.
- Process business and bank change orders received via phone.
- Investigate discrepancies in ATM reports and resolve errors promptly.
- Supervise currency orders for correspondent, affiliate banks, and commercial accounts.
- Coordinate and dispatch all currency shipments to and from the Federal Reserve.
- Create monthly analysis spreadsheets for charges.
- Perform daily cash management tasks, including stamping currency straps and machine-wrapping coin before selling.
- Provide support to branches regarding CSR-related questions and issues, conducting surprise audits as needed.
- Monitor cash levels at branches by reviewing drawer variances and conducting quarterly audits.
- Oversee equipment for CSR areas, including maintenance contracts and service calls.
- Manage Lockbox transactions for processing.
- Review daily activity reports for cash in transit and teller totals.
- Operate and perform basic repairs on coin machines.
- Process fit/unfit bills and strap down bank money.
- Assist with filling and balancing ATMs as backup.
- Maintain and update electronic communication logs.
- Provide training assistance to vault tellers at branch locations.
- Troubleshoot issues with coin machines and ATM variances.
- Process foreign currency exchanges.
- Perform other duties as assigned.
- High School Diploma or equivalent
- Previous experience in a similar role within banking or financial services preferred
- Accuracy and meticulous attention to detail required
- Excellent communication and customer service skills
- Ability to navigate multiple computer systems and programs
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Ability to work independently and as part of a team
- Strong organizational and problem-solving abilities
- Lifting, adjusting, and moving objects up to 50 lbs. in all directions
- Remain in a stationary position, often standing or sitting for prolonged periods of time
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Description
Are you looking for a position with a company where you can make a difference?At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.
JOB DESCRIPTION:
The Control Vault/CSR is responsible for all commercial deposits received by the Bank via Armored Car Services. This role ensures the accurate handling and management of the Bank's cash reserves, playing a critical role in maintaining operational efficiency and customer satisfaction.
Essential Functions:
Regular business hours, Monday through Friday.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis -and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
LOCATION:
Sioux City, IA
Main Bank
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
