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    Care Coordinator - Miami, United States - Medical Center

    Medical Center
    Medical Center Miami, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    JOB TITLE: Care Coordinator

    REPORTS TO: Practice Manager

    FLSA STATUS: Non-Exempt

    JOB SUMMARY:

    The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient's care.

    QUALIFICATIONS/EDUCATION:

    · High School Diploma or equivalent required.

    · Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

    · 2-3 years of related experience in a medical setting preferred.

    · Strong people skills.

    · Data entry skills.

    · Attention to detail.

    · Strong organizational skills and ability to multi-task effectively.

    · Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

    CERTIFICATIONS/LICENSES:

    · N/A

    ABILITIES/SKILLS:

    · Basic computer skills to be able to recognize and understand our EMR System.

    · Excellent communication, Customer Service, and telephone skills.

    · Strong organizational skills and ability to multi-task effectively.

    · Must be able to work independently with minimal supervision in a fast-paced environment.

    · Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.

    · Must be dependable and conduct him/herself in a professional manner.

    · Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.

    · Must be able to follow policies and procedures.

    SUPERVISORY RESPONSIBILITIES:

    N/A

    ESSENTIAL DUTIES/ RESPONSIBILITIES:

    · Assist patients upon check out by reviewing the physician's orders.

    · Provides patients with orders and instructions as needed.

    · Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.

    · Inform patients if a clearance is required for their procedure.

    · Assist patients with inquiries or concerns and ensure patients' expectations are met.

    · Coordinates any diagnostic test order by the physician.

    · Scan superbills or any patient documents to the patient's chart.

    · Responsible that all patients have been checked out at the end of the day or marked as a no-show.

    · Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.

    · Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.

    · Confirms patient's appointments and sends text messages days prior to the visit.

    · Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.

    · Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.

    · Perform any other duties as assigned.

    We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.

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